We have been operating on google Ads since 2017.
In February this year. Our Account was suspended : Suspended due to suspicious payment activity.
What happened was I just used my card instead of bank account on one occasion.
I contacted google and submitted an appeal attaching images of my bank statement showing the card and bank account are linked.
This was on the 20th February 2020 (3 months ago)
My Email is stuck in a loop.
All I get is an automated email every 7 days saying the below.
Thanks for reaching out.
Post checking the details, I have found that the Google Ads account ID (849-872-5431) is suspended. Google Ads enables businesses to promote a wide variety of products, services, applications and websites.
I would request you to please allow us 3-5 business days more to get back to you.
It is our endeavor to provide timely responses, however, at times such aberrations occur, where we are unable to respond within committed timelines.
We appreciate your extended patience and cooperation.
If you have further questions regarding the same, feel free to contact us and we will be happy to assist you.
Thank you for choosing Google Ads. We appreciate your relationship with us.
Google Ads Team
It doesn't matter if I respond or do another appeal I just get this automated reply.
Please help, get an actual human to check the email, check the account and lift suspension.
Hello, How are You? I feel this is not a very hard job and can be done at one go. Please let me know if we can discuss in details and sort the problem you are facing. Thanks