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API Integration AVAYA IP Office 500v2

Integration IP Office 500v2

I need incoming / outgoing calls in Avaya IP Office (data) to be sent in real time to my database.

Also, I want to include the in the API the path to the recording file of the call -- if possible.

1- Once the phone rings, you call a RESTful POST / GET Web Serice API to pass:

INCIDENT_ID -- I suppose that Avaya generates an ID for each call.

COUNTRY_CODE

CALLER_ID

CALLED_DID ( Requested) DID

EXTENSION ( Requested)

CALL_TIME (The exact time of receiving the call)

PBX_ID (Hardcoded Value)

To an API:

e.g,

DOMAIN-URL/[INCIDENT_ID}/{COUNTRY_CODE}/{CALLER_ID}/{CALLED_DID}/{EXTENSION}/{CALL_TIME}/{PBX_ID}

2- Once the phone is Picked Up, you pass:

INCIDENT_ID

COUNTRY_CODE

CALLER_ID

CALLED_DID (Requested) DID

EXTENSION --- that picked up the call

CALL_TIME (The exact time of receiving the call)

PICKUP_TIME

PBX_ID (Hardcoded Value)

3- Once the phone is Dropped you pass:

CALL_TYPE ( IN / OUT)

INCIDENT_ID

COUNTRY_CODE

CALLER_ID

CALLED_DID

EXTENSION

CALL_DURATION (in seconds) --- I suppose you pass 0 in case the call was missed.

RECORDING_FILE_PATH. (In case the recording is set up.)

PBX_ID (Hardcoded Value)

We need to discuss the options of:

The call is answered by the Auto Reply msg.

The call is forwarded.

The call reaches a DID that has a rule to Auto forward to a mobile phone number. (Usually after working hours / holidays)

Pls, let me know if you have any question or any suggestion to enhance the flow or any point that you think I missed.

The database APIs are ready. You need to make Avaya PBX to speak to them

The database APIs are ready. You need to make Avaya PBX to speak to them

You need to make Avaya PBX to speak to my Database APIs

Skills: Call Center, Call Control XML, Java, JSON, VoIP

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About the Employer:
( 2 reviews ) dubai, United Arab Emirates

Project ID: #17591217

15 freelancers are bidding on average $757 for this job

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AleenaIlyas

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