What Do We Have?
-Opt in database of existing and old clients which contains; Name, Phone Number, Address and etc... In form of CSV.
-Web based dialer
-Web Based CRM, (.ASP)
What we are doing right now?
We "uploading a data base" of existing clients on to a "Voice Broadcasting Dialer" where a "message" is broadcasted instructing the listener to press "1" if interested in getting more information about our news. Once they press 1, the call is then routed to "Voice Mail Recording" where instructs them to leave a message by answering 3-4 questions. This "voice mail" is then "emailed" to us with the sound file as an attachment ( wave file ).
What we are trying to accomplish?
We would like to have a system where after the listener presses 1 using the "caller id" as a reference, we would run that "phone number" against our existing CSV database and capturing the information in there. Such as; Name, Address and other fields. Almost like an auto merge.
to be able to post that as a lead into our CRM AND be able to if needed email a file(lead) with the attachment to a pre specific email address or database!
IT WOULD BE NICE IF
after pressing 1 the call was routed to an IVR which would ask the questions to the listener and capture the answer as a sound file OR even type it out. ( the voice to text is not very important but a nice feature if it does not make things too complicated)
1. We dont care how this is done ( what method of programming or execution ) as long as it gets done!
2. The decision on implementing this project has been made and we are very srious
3. We will be accpeting bids and offers from anyone or firm interested in this project. We would like to know Duration of project, couple different estimates based on the information provided above and features.
4. We are open to suggestions or openions on this matter.
Thank you very much and we look forward to your responds.