Help me understand requirements for Support Chat Tool Developement

You must know zendesk chat, zopim, olark, livechat, [login to view URL] etc. I am planning to build service similar to those companies and for that I require experienced people who can guide me with all things related to that. For example, Let's say ABC Chat tool is what I want to build and want to provide solution to a group of people. Now I need to understand, What kind of server usage happens when 10,000 user simultaneously chat with support companies. What kind of server / coding platform / security / database system etc I will need to handle this.

F.E I have 1000 website owners who want to experiment with my service (offering them support solution via livechat on their server). I want to keep data of their chat history for specific number of days (f.e 90 days) and I also would like them to provide a streamlined easy to operate chat system where they can just help their visitors without a moment of delay.

If you've used any chat support system in the past, you'll understand what I am talking about.

This is not a development project, But more of a hobby project. Help me understand everything related to this.

Please bid only if you understand what I seek. I am less interested in people who just post with plethora of non-required details without even reading employer's project detail. To be assured that you've read my project description, You can explain what canned response mean and what kind of help a support team executive can get from it.

Thank you.

Awaiting for great responses :)

Skills: Javascript, MySQL, node.js, Socket IO, Software Architecture

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About the Employer:
( 8 reviews ) Surat, India

Project ID: #17728929

3 freelancers are bidding on average $216 for this job


Surely, I've given expertise. I'm Microsoft Certified Professional, Senior Software Engineer and Microsoft Certified Trainer with over five Years of Experience. Skills: ASP.NET Core (MVC 6), MVC 5, WCF, N-Tier Arch More

$195 USD in 3 days
(29 Reviews)

I read your project descriptions carefully, I am very interested in your job. Hi, I have found your project description very interesting and therefore, am very eager to work in it. I do possess enough More

$202 USD in 3 days
(4 Reviews)

Hi, A canned response is when a chat system responds automatically with useful information based on keywords and the advantage for a support team executive as it saves their attention for those questions that are mo More

$250 USD in 14 days
(1 Review)