I need a dev to make a Freshdesk plugin for automatic time tracking


I need a freshdesk plugin that can automate time tracking.

Freshdesk has an option on ticket page where agents can add time to ticket (or start a timer and later stop it). But agents do not remember to add time, or forgive to stop the timer (and it continues to count in the server...).

What I need?

A freshdesk plugin (or alternative effective solution) that add working time to a ticket when that ticket is opened:

When a ticket page is viewed:

1. Wait 30sec

2. Add "5:00 min" to time tracking of that ticket, with current agent.

3. Wait "5:00 min"

4. Go to 2

When the agent leave the page (ou close tab), no more time tracking occurs. 30sec and 5min must be configurable.

Freshdesk has a plugin framework, a documented API, a documented DOM, and lots of plugins, integrations and documentation.

Skills: API, Javascript, jQuery / Prototype, node.js, RESTful

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About the Employer:
( 0 reviews ) Cotia, Brazil

Project ID: #15857462

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