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build an amazon lex chatbot for native ecommerce website

We're an ecommerce company currently using Amazon Connect phone system for customer service. We would like help setting up an Amazon Lex Chatbot. It should work like the Amazon support chatbot ([login to view URL]). We would like to get your help in: 1. Setting up the menu dialog of the chatbot 2. Setting up hooks to our back end API. Note that we already have the back end API and are not looking for you to develop any of it for us. We just need to set up the connection in Amazon Lex. 3. Connect Lex to Amazon Connect so that agents can also chat with customers. 4. Set up Amazon Lex so that it can be served up on our website.

1. Setting up the menu dialog of the chatbot

2. Setting up hooks to our back end API. Note that we already have the back end API and are not looking for you to develop any of it for us. We just need to set up the connection in Amazon Lex.

3. Connect Lex to Amazon Connect so that agents can also chat with customers.

4. Set up Amazon Lex so that it can be served up on our website. less

Initial Greeting:

Hello. I’m the virtual assistant. Please let me know what I can help you with:

Help with an order

Question about a product

Question about our policy

Chat with a representative

Help with an order then has these options

Track an order

Request cancellation

Start a return

Report order problem

Add coupon

Question about a product should ask

Do you have a question about the {current product page the customer is on} if the customer is on a product page

If customer responds No, or customer is not on the product page, then ask “What product do you have a question about”

This should lead to a search for products using the search like [login to view URL] (enter a search string) and return images and product’s brand and product name

Customer should choose a product

Then customer can ask a question like on a sample product page’s Ask a Question about this product button. Customer can enter their question, then an email for a response.

Question about our policy should be like the “Search Help” button on [login to view URL] where customer can enter their question, and display responses.

Chat with a representative should start a chat session with a representative, or if no representative is available, ask the customer to enter their request and an email, and we will email them back.

Other requirements:

Look and feel should be similar to the website

All chats should be sent via API to our website for archiving

We will handle the back end so you can access our functionality through an API from your chatbot.

Amazon Sign-In

[login to view URL]

We have different EC2 instances, all Linux based.  The website is based on an open source ERP system we developed called opentaps and runs on Java.  We use EC2 instances to run automated tests for it.  The primary instance is at a colo facility in LA.  We have some other ec2 instances to run other websites, like [login to view URL] and [login to view URL], which are on word press, and software related to them.  

Skills: Linux, AWS Lambda, Amazon App Development, Virtual Assistant Solutions (Alexa, Google, Siri, Home Kit, Cortana), Chatbot

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About the Employer:
( 2 reviews ) Taipei, Taiwan

Project ID: #31847949

13 freelancers are bidding on average $2434 for this job

aesthetichunzai

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rexzetsolutions

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irfanui

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