asterisk 11 on freepbx 2.11 on Centos 6.5 server.
all our extensions are recorded by default. (include internal calls and calls from queue)
we need to enable the agent (extension) when he is on a call to be able to press on DTMF like (star,2) and pause the recording.
when he wishes he can press again (star,2) and continue the recording.
13 freelancers are bidding on average $134 for this job
Hi I have read through your description, i can probably write a dialplan within 3 hours so you can test the rest. if you have any queries kindly please ping me i ll show a demo