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E-commerce Content & Operations Support Executive

Next Commerce:

At Next Commerce, our vision is to be the leading data driven and cost efficient one stop online solution across the Middle East and Africa(MENA) for all local and cross-border businesses.

Roles and responsibility:

Content Creation, Revamp and Upload

• Create comprehensive content in accordance with client’s brand identity and platform rules.

• Complete all details precisely in accordance with the format of the respective E-commerce platforms and upload completed content via seller portal.

• Create content suitable for target audience while keeping in mind trending styles and topics

• Conduct keyword research and employ SEO best practices to optimize content

• Ensure all products created, revamped and uploaded are active and live on the respective E-commerce platforms.

• On a daily basis, ensure all products listed are sellable and identify any road blocks if any.

• Monitor and improvise content regularly based on data driven decisions to ensure products appeal to customers and heightens conversion.

Operations Management

• Daily update of stock on E-commerce platforms based on input given by internal team.

• Coordinate with warehouse partner for outbound stock movements from warehouse and shipment to platforms or drop off hubs.

• Responsible to create consignment plan to E-commerce platforms (FBA / FBN and etc.) based on input from internal team. Follow through until it’s delivered, inbounded and reflected on the respective E-commerce portals.

• Responsible to liaise with E-commerce platform representative if there are issues pertaining shipments to platforms, drop off hubs or pick-ups and resolve all issues end to end.

• Responsible to check daily orders from E-commerce platforms and ensure orders are being processed in accordance with the given lead-time on the platforms.

• Responsible to retrieve Return to Vendor / returned items from E-commerce platform customers and submit claim if the items are damaged and not re-sellable.

• Perform monthly analysis on slow moving / non-moving products and request for Return to Vendor based on management approval.

Requirements:

• Minimum 1 year in E-commerce or retail related field and currently based in UAE

• Ability to adapt and work in a strong start up environment with enthusiasm about problem solving, improvisations, willingness to learn and add value.

• Excellent in analyzing and interpreting data for taking necessary actions

• Intermediate MS Excel skills (e.g. Min. Pivot Table, VLOOKUP, etc.)

• Good in crisis management and ability to solve issues in a professional manner

• Excellent team player with good relationship management skills

• Extremely structured, capable of successfully multitasking

• Ability to prioritize, have a sense of urgency and attention to detail

• Ability to quickly learn and adapt to new software and tools

Is a plus

• Prior experience in E-commerce (online store set up, content creation, data analysis, usage of in platform tools, order management, fulfillment, warehousing and etc.)

• Experience in creating & producing digital social media and e-commerce content

• Can converse and write effectively in Arabic

• Proficient knowledge of Adobe Creative Suite: Photoshop, Premiere Pro and After Effects, good graphic design aesthetic and eye for detail

• Ability to work autonomously in a highly demanding and often ambiguous

• environment, with strong attention to detail and exceptional organizational skills

• Agility with web-based software applications and internally developed systems

Benefits:

• Remuneration: basic salary(AED3500 - AED4000) plus performance incentive

• Individual work visa and insurance provided

• Work together and learn from former E-commerce C-Levels

• Get challenged every day and profit from a steep learning curve

• Be able to develop, implement and execute your own ideas

• Option to become a permanent member of our team

Skills: Logistics, Content Writing, Social Media Marketing, Database Administration, Microsoft Office

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About the Employer:
( 0 reviews ) Dubai, United Arab Emirates

Project ID: #27938623

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