I need a Lotus Notes Agent to forward incoming mails.
The requirements are:
1. The agent only needs to forwards mails from a single folder. I am using a "rule" to move the mails that need to forwarded to the approriate folder.
2. The subject line needs to remain the same as for the incoming mail
3. Before forwarding the incoming mail needs to be "stripped" from so that only the last entered text and attachments remain.
I need this so that I can forward the mail to a helpdesk tool and only the last feedback from a user/customer is added to the ticket.
Client is Lotus Notes 6.5 and/or 5.0