We have a customer with a brand new Lenovo laptop and running Office 2019 Pro Plus.
After some driver updates, Outlook and Word will not start.
We have tried everything:
- Repair (both offline and online)
- Uninstall and re-install
- Registry changes on youtube
It simply will not install.
We need you to remote it and fix it. We have lost the licence after all the re-installment, so you might need to get a new licence for us.
We need this fixed today!