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Survey module for FreePBX / Asterisk

Create a Survey FreePBX/Asterisk module to measure customer satisfaction levels for our call center agents services.

Current software versions:

Elastix 4

Here is what is needed.

After a call, our Call Center Agents will transfer a customer call to an extension where the survey should be executed.

Survey will consist of 1 or more fixed questions.

We need to be able to define the Survey number and Name, then record the questions and select valid answers for the 2 questions (They will be numeric, 1 digit). Like 1 to 2, 1 to 5, etc. And later be able to change/edit those questions and valid answers. All configuration should be done via a web page in the same FreePBX/Asterisk server that uses Apache.

Results should be stored in a new table within the same MySQL database we have in our asterisk box. The database should contain:

+ Survey number

+ Survey name

+ Agent (Extension) that fired the survey

+ Queue that fired the survey

+ Date and Time

+ Caller id from original customer call

+ Asterisk call id (To identify call recording)

+ Question 1 result (Numeric 1 to 5)

+ Question 2 result (Numeric 1 to 5)

Average results for each of the questions should be displayed on a web page, by asking for Survey number.

Results should contain:

Survey number and name

Agent #

Average Result for Question 1 for Agent #

Average Result for Question 2 for Agent #

Overall Average Result for Question 1 for all agents

Overall Average Result for Question 2 for all agents

Expected delivery time 7-14 days.

Skills: Apache, Asterisk PBX, Linux, MySQL, VoIP

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About the Employer:
( 0 reviews ) Jeddah, Saudi Arabia

Project ID: #18115473

8 freelancers are bidding on average $435 for this job

yusuf2004

Hello! I'm expert on Asterisk/FreePBX [login to view URL] i have many experiences on this [login to view URL] send me message for more discuss! Thank you :)

$555 USD in 13 days
(25 Reviews)
6.3
arodrigue

Hi I have done this project before, contact me and let discuss , with my 12 years of expertise I cna get it done

$250 USD in 1 day
(83 Reviews)
6.1
abusayed2004

I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it thanks

$500 USD in 7 days
(63 Reviews)
5.9
AwaisChaudhry

Hello, I have read what you exactly need. I have a great expertise in Apache, Asterisk PBX, Linux, MySQL, VoIP . Please feel free to ping me anytime so we can discuss budget and timeline. Thank you.

$555 USD in 10 days
(8 Reviews)
5.2
vickvoip15

Dear Sir, I read your project description and im glad to know you want to monitor and improve your customer service experience by taking feedback from users. I'm very happy to give you introduction about my self More

$500 USD in 8 days
(19 Reviews)
4.8
$616 USD in 14 days
(4 Reviews)
2.4
cdhaval1551

I have 4 years of effective experience in developing survey type module IVR (Interactive Voice Response) in 1 week as well as have specific experience in Developing own module in Freepbx as well as with Asterisk, so in More

$250 USD in 5 days
(1 Review)
0.8
eticayservicios

Hello, I am from Venezuela, I would like to help you with this task, I have worked with this solution many times, and I have a good experience with apache, Mysql and Asterisk, and especially working with CallCenter

$250 USD in 10 days
(0 Reviews)
0.0