Please see this demo for details. [url removed, login to view] . We have a Virtual Call Center. Our primary focus is Outbound calling but with the right set up would do Inbound calling, as well. Our agents all work from home mostly from Canada, US and Philippines. Our Outbound calling is primarily to USA and Canada. Although sometimes we do International calling too.
What I would like to have is this:
My agents all to be using SIP phones like Eyebeam from Counterpath or something like this.
All my agents to access a pool of VOIP minutes for calling using something very cost effective or opening numerous VOIPbuster accounts to use
For all calling to be recorded, maybe using an IP recorder. Once the call is recorded, the files would need to be desigated by rep (maybe phone number) and by job, and uploaded to a website. This website would allow a person to go in and listen and/or download the mp3 file or wav file of the voice recording. You could only login per specific job with a password (this would allow our clients to only access their own recordings).
We would like the phone/recording system working in conjunction of your version Vanillasoft. Vanillasoft also has progressive / autodial capabilities, that we would want.
If possible, we would like the ability to listen in on a live conversation and maybe even "whisper" to the reps while on the line to help them out
We also need the ability to do a Live Call Transfer with this phone system.
A suggestion is that this system could be created using Asterisk or something of the like.
We would like to keep our costs down for this build. So, please keep that in consideration. Also, we expect there will be monthly charges for system maintenance and tech support, etc - We also would need to know the costs here and any monthly VOIP / Long Distance costs. Any other costs I should be aware of?
We are not interested in "Per Seat" bids as we have way too much fluctuation as noted by the 5-30 agents at a time. We really need this scalable that we can add US, Canadian or Philippine Callers, as needed.
We also need to know what time frame this would take to do this job? Any other things I need to be aware of?
We look forward to your replies....
4 freelancers are bidding on average $3750 for this job
6 years of experience as a developer 3 years experience in Asterisk 6 years' experience as an administrator Unix / Linux. We specialize in VOIP solutions