We are looking to integrate email into our bespoke web based helpdesk app. We envisage it working in the same way that email works within Facebook.
The key objectives are:
- Automatically processing inbound emails and copying subject and body to MSSQL.
- Enabling emails to be linked to existing or new tickets.
- Capturing email replies, automatically linking them to related tickets.
- Alerting the agent or the client of new or reply emails.
We are currently using SBS 2003, VS2008 and [url removed, login to view] 3.5, but are open to upgrading any of these as required.
We are also open to suggestions of an alternate mail server, or a different approach to achieve the above.
21 freelancers are bidding on average $454 for this job
Hello Sir, I have developed the same for a help desk software and will develop it for your application as well upto the mark. I am ready to start immediately. Lets Discuss further
We are a professional team located in China and we have developed projects for Microsfot,Apple, Blizzard, Autodesk and other companies all around the world. We will make your project a successful one.
I've excellent expertise in email solutions and helpdesk. I can provide the options you require for managing and parsing data in a email received Thanks, John