US INBOUND FEMALE PHONE AGENTS
MAKE SURE YOU MEET QUALIFICATIONS BEFORE APPLYING OR YOU WILL BE DELETED
Remote Contract Agent Network Specifications
Computers Supported: Laptops and regular desktop computers that meet network specs
Not Permitted: Macintosh computers, tablets, or any desktop virtual environment.
Processor Supported: Minimum 3.6 GHz for single core processors. All dual core + processors are accepted.
RAM Minimum of 2048MB (2.0GB) usable memory. Recommended 4096 MB (4.0 GB) installed memory.
Monitor Supported: Minimum 13 inch, resolution of 1024x768.
Not Permitted: TV’s monitors as screens,
Keyboard & Mouse Required.
Headset Mandatory: You must use a corded USB headset.
Router and Network Systems Mandatory: All network devices must be hardwired and the router must support VPN pass-through. IP address must begin with 192. Computer/laptop must use a built-in Ethernet card.
Not Permitted: More than one network card.
Internet Speed Mandatory: High Speed Cable or DSL internet service.
Not Permitted: Wireless or Satellite ISPs Green (NEED TO BE IN GREEN)
Download speed- Download 5001 kbps and higher
Upload 401 kbps and higher
Download COS 70% and higher
Upload COS 70% and higher
Note: Windows 8 or 10 computers require the secure boot to be disabled. The EUFI should be set to legacy or hybrid mode for the USB AAW to boot successfully.
A reliable, working computer with a minimum of 2GB RAM. 4GB preferred.
Minimum 4.0 mbps download speed and minimum 401 kbps upload ( Check speed through link) [login to view URL]
High speed internet, fiberoptic, cable or ethernet. ( No Dial Up or Wireless.)
Must have one of following operating systems - Any Windows
Basic telephone line with no extras ( i.e. fax, voicemail)
VOIP/USB headset with mic for training preferred brands are Logitech, Plantronics, Microsoft, but similar brands accepted.(Can be found at various stores or online)
VOIP phone system to service clients
This position is taking inbound calls for popular US brands. The agent must work a minimum of 35 hours per week. If I can find a team of 2 who can work together hours required would be about 60 per week combined. Scheduling includes 1st 2nd and 3rd shifts in EST timezone must have open availability to work any shift. The average call volume is 15-20 transactions per hour 8/10 calls result in an order on average.
Pay will be $3.00 - $4.00 USD per hour, depending on contract. There is training and testing required before production. Training is UNPAID and can last 2-6 weeks. Please let me know what you think!
Call center or customer service [login to view URL] understandable non accent English speaking and English writing [login to view URL] Native English accent
order entry skills/experience
friendly, professional customer service
using online technology, software and platforms
quick learner- training is short and information packed
READ THROUGH THE FULL DESCRIPTION BIDS WITHOUT ALL INFORMATION REQUESTED WILL BE AUTOMATICALLY DELETED!! THANK YOU!!!
Include in bid
1. Resume showing related experience
2. Computer specifications ( type, operating system, RAM) Do you have a VPN? Or can you get one?
3. Network specifications- internet provider, browser used, upload and download speed ( use link to find out speed)[login to view URL]
4. Explain your remote phone support customer service skills and why you would be the best fit for this position, and the amount of hours you can work each week.
5. Your favorite color
6. Voice clip introducing yourself in your best speaking professional voice and explanation why you would be the best for this position. Attach to bid or send in message.
7. This is an independent contractor position which pays $3.00-$4.00 USD per hour. Training is required and UNPAID and can be anywhere from 2-6 weeks. Are you okay with these requirements?
BIDS WITHOUT ALL THE REQUIRED INFORMATION WILL BE INSTANTLY DELETED.