I am designing a workflow system for the purpose of designing a software program to automate processes in a vacation rental management business. I need a colorful well organized flow chart to be built for the purpose of being a info graphic sales aid
I am creating a workflow system for a vacation rental management company. The company has about 25 properties under management and 47 active listings. All processes are being done manually. I am coming into the business to integrate software which will increase efficiency. Three main areas need to be automated communications, operations and accounting. Communications can be divided into information requests, maintenance issues or refund requests. The fisrt response for information requests goes to a chatbot to deliver a cataloged response for common questions. Then yes or no did this answer your question. If no goes to communications manager. Maintenance requests are forwarded to operations manager. Refund requests are forwarded to upper management.
Operations- when operations receives an issue from guests or management. They create a task. The task is either then assigned to a worker or broadcast to all workers to accept. When the task is accepted the worker takes a picture of his receipt for materials and logs his hours for labor. The task is then marked by property and sent to accounting. Accounting then records the labor and materials expense into respective property. It then logs hours into worker's file so he can be paid. Each property under operations has a maintenance schedule which is stored on the maintenance calender. When routine maintenance arises a task is created and assigned either automatically or by the operations manager.
Accounting- each property under management is advertised on multiple platforms. Each property is given a separate invoice at the end of the month. When properties are booked revenue is automatically downloaded from the software which is synced with the various rental platforms. Expenses from tasks are recorded into accounting and automatically entered as expenses on the invoice