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PayPal Transaction Details Enhancement Project Overview We are looking for an experienced PayPal developer (not project manager or architect) to improve the information displayed to customers in their PayPal transaction history. Our company has a single PayPal Business (Merchant) account and must continue using only one PayPal account. We operate multiple websites, each offering different products and services. Currently, customers only see our company name in PayPal transactions, which causes confusion and results in customer enquiries and PayPal disputes because they cannot easily identify which website the payment relates to or what was purchased. Requirements The solution must allow customers, when viewing their PayPal transaction history (e.g. yesterday, last week, last month), to see more meaningful information, including: • Product description (e.g. "Digital Credit Points" or "3 items purchased") • Website or brand name (e.g. ABC, XYZ) • Company name Examples Website ABC • Digital Credit Points • Website: ABC • Merchant: The Company Name Website XYZ • N Products + Delivery Fee • Website: XYZ • Merchant: The Company Name Deliverables The contractor is expected to: 1. Investigate PayPal capabilities and limitations for displaying custom transaction information. 2. Configure and/or develop the required PayPal integration. 3. Ensure that transaction descriptions presented to customers are as informative as possible and clearly identify the purchased products and originating website. 4. Advise if any requirements cannot be achieved due to PayPal platform limitations and propose alternative approaches. The primary goal of this project is to reduce customer confusion, support enquiries, and PayPal disputes.
Project ID: 40536760
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256 freelancers are bidding on average $434 AUD for this job

PayPal transaction descriptions are usually one of those small details that create big support headaches later. After reading your requirements, I can see you're not looking for a new payment system, you're looking to make your existing PayPal setup clearer for customers and reduce unnecessary enquiries and disputes. The first step will be reviewing how each website currently sends transaction data to PayPal and identifying which fields can be surfaced within the customer's PayPal transaction history. From there, I'll determine the best way to display product details, website branding, and merchant information while working within PayPal's platform limitations. We've worked extensively with payment gateways including PayPal, Stripe, Razorpay, Paystack, MPesa, and custom checkout systems across multiple websites and SaaS platforms. These integrations often require ongoing refinement as business requirements evolve, and this is exactly the type of maintenance and optimisation work we handle regularly. You can review our profile and client feedback here: https://www.freelancer.com/u/microlent One quick question: are all websites currently using the same PayPal API integration, or does each website have its own checkout implementation? Rajesh
$650 AUD in 5 days
8.4
8.4

Hi, ★★★ PayPal Expert ★★★ 7+ Years of Experience ★★★ I understand you're looking to enhance the information displayed in PayPal transactions for your customers. To address this, I will: - Investigate the current PayPal capabilities to determine how we can display custom transaction information effectively. - Configure the PayPal integration to include product descriptions and website names in the transaction history. - Ensure that the information is clear and reduces confusion for your customers. - Advise on any limitations and suggest alternative solutions if necessary. Ready to get started!
$250 AUD in 3 days
7.2
7.2

Customers seeing only your company name across multiple websites is a common PayPal pain point that leads to exactly the disputes you're describing — and it's fixable through the API. The solution involves configuring the PayPal Orders or Payments API calls from each website to pass detailed item descriptions, purchase units with the website/brand name in the soft descriptor field, and line-item breakdowns so the customer's transaction history shows exactly what they bought and from which site. I'll audit your current integration across all websites, then modify the API payloads to include product descriptions, brand identifiers, and itemized details within PayPal's display limits — all under your single merchant account. I'll test across different PayPal views (web, mobile app, email receipts) to confirm the enhanced details render correctly everywhere. I can start investigating your current setup immediately.
$250 AUD in 1 day
7.1
7.1

Hi, I've built PayPal integrations across multiple .NET and React projects. Saw you need transaction details enhancement — we can handle the API integration and frontend work cleanly. I have delivered 1500+ web and mobile projects over 14+ years — happy to share relevant examples. Let's chat about what you're building. Thanks, Hasan
$250 AUD in 21 days
7.0
7.0

Hi there, We understand you need to enhance the information displayed to customers in their PayPal transaction history to reduce confusion and disputes, by including product descriptions, website or brand names, and company names. Our team at Webbook Studio has experience with PayPal API integrations and payment gateway developments, having worked on similar projects such as e-commerce website development for a luxury leather retailer and a Scandinavian fashion brand, where we successfully integrated custom payment systems. We'll investigate PayPal's capabilities, configure and develop the required integration, and ensure informative transaction descriptions. One question: have you already explored PayPal's documentation on custom transaction information, or would you like us to start from scratch? Feel free to message us to discuss the details! — Webbook Studio
$660 AUD in 10 days
7.0
7.0

Hello, I understand you need a hands-on PayPal developer to improve customer-facing transaction details across multiple websites while keeping one PayPal Business account, so payments clearly show product context, website/brand identity, and merchant information. I have experience working with PayPal Checkout, Orders API, transaction metadata, item descriptions, invoice IDs, custom fields, webhooks, and multi-site payment flows where clear reconciliation and dispute reduction are important. I can investigate PayPal’s display limitations, adjust the integration to pass the most useful descriptors available, test how details appear in customer transaction history, and document any constraints with practical alternatives. Q1: Are your sites using PayPal Checkout, Subscriptions, REST Orders API, or an older IPN/NVP/SOAP integration? Q2: Are the websites built on custom code, WooCommerce, Shopify, or another platform? Q3: Do you need the improved details for future payments only, or also reporting/reconciliation for past transactions? Best regards, Stratos
$500 AUD in 7 days
6.9
6.9

Hello, With over a decade of eCommerce experience, specializing in platforms like WordPress, WooCommerce, Shopify, Magento, and others, I am well-versed in integrating payment gateways and have substantial working knowledge of PayPal APIs. Having handled multiple projects of similar nature in the past, I am confident that my skills and expertise align perfectly with your requirement to enhance customer experience with PayPal transaction details. I understand the intricacy involved when customers can't precisely identify their purchases or the related website from their PayPal transaction history. My extensive understanding of the PayPal platform will allow me to thoroughly investigate its capabilities and limitations and develop or configure a solution that meets your specific needs within the framework. Be it the inclusion of website or brand names or detailed product descriptions, my goal will be to make your customers' transactions more meaningful and transparent for them In conclusion, WellSpring Infotech brings not only just web development expertise but a client-centric approach with a proven record of delivering quality results on time. I assure you that with me at helm of this project, your customers will no longer face confusion while reviewing their PayPal transactions thus curbing any related disputes and enquiries. Thank you
$700 AUD in 10 days
6.7
6.7

Hi, I can help enhance your PayPal transaction details so customers can better identify the website, product, and merchant behind each payment. The main technical problem is that PayPal may limit what appears in the buyer’s transaction history, so the integration must use the correct supported fields instead of relying only on the merchant account name. I can solve this by investigating PayPal display behavior and updating the payment flow with clearer purchase unit descriptions, item details, invoice IDs, custom IDs, soft descriptors, metadata, and webhook-based order records. I will work directly with PayPal Checkout, Orders API, REST API, transaction logs, and merchant configuration to make the displayed information as meaningful as PayPal allows. For each website, I can map the brand name, product summary, order reference, and company name into a consistent transaction structure. I will also test how the details appear from the customer side across different transaction views before recommending the final setup. If PayPal does not support a specific display requirement, I will clearly explain the limitation and propose the closest practical alternative. My focus will be reducing confusion, support tickets, and disputes through a cleaner and more transparent PayPal payment experience. Thanks, Hercules
$500 AUD in 7 days
6.9
6.9

Hi, Thank you for posting the good task! I have experience working with PayPal integrations, payment workflows, and custom transaction handling to improve customer payment experiences. I understand the importance of making transaction details clear, especially when multiple websites are using the same merchant account. Your project aligns well with my experience in reviewing payment flows, working with PayPal APIs, and customizing checkout/order data so customers receive more meaningful payment descriptions. I can investigate the available PayPal capabilities, identify the best approach, and implement the required changes to display product information, website/brand details, and transaction context as clearly as possible. I will also review any platform limitations and provide practical alternatives if certain details cannot be shown directly in PayPal transaction history. I have some questions: 1. Which PayPal integration are you currently using (PayPal Checkout, REST API, Smart Buttons, subscriptions, or another method)? 2. Are the websites using a shared backend/order system, or does each website process payments separately? I always focus on reliable payment implementations, clean code, and solutions that reduce customer confusion while improving the overall transaction experience. Looking forward to working with you for the long term. Best regards, Diah
$500 AUD in 7 days
7.2
7.2

Your PayPal dispute rate will spike if customers can't match transactions to purchases - I've seen this pattern cause 30% chargeback increases when multiple brands share one merchant account. Quick question - are you using PayPal's Commerce Platform or the legacy NVP/SOAP API? Also, what's your current monthly transaction volume per website? This affects which solution will scale without hitting API rate limits. Here's the architectural approach: - PAYPAL API: Implement soft descriptors and line item details in the transaction payload to display product names and website identifiers in customer statements. - .NET BACKEND: Build a transaction metadata service that dynamically generates descriptors based on originating domain and cart contents before payment submission. - REACT.JS CHECKOUT: Pass enhanced item_name and item_description parameters through the PayPal SDK to populate transaction history with product-level detail. - API INTEGRATION: Configure webhook listeners to verify that PayPal is rendering the custom fields correctly and log any truncation issues for monitoring. I've solved this exact problem for 2 multi-brand merchants using shared PayPal accounts. The limitation is PayPal's 22-character soft descriptor limit, so we'll need to abbreviate strategically. Let's schedule a 15-minute call to review your current integration and confirm which PayPal fields are available in your account tier.
$450 AUD in 10 days
6.4
6.4

I am an experienced PayPal developer skilled in API integrations and transaction customization. I'll configure meaningful product and brand descriptions in customer transaction history to reduce disputes.
$600 AUD in 7 days
6.6
6.6

Hi, I can see the real issue here: customers don’t need more PayPal noise , they need instant clarity so they stop disputing charges. I’ve worked on PayPal/website payment integrations where the transaction text had to be made far more meaningful across multiple brands, and I can investigate exactly what PayPal allows on a single Business account. I’ll review your current integration, check what can be shown in PayPal transaction history, and update the payment flow so each payment is labeled with the right website/brand, product description, and merchant identity as clearly as PayPal permits. If PayPal limits one part of the display, I’ll propose the best alternative approach to reduce confusion and support tickets. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. Which PayPal integration are you using now, and can the transaction descriptor be set per website today? Could you share which PayPal integration you’re using today (standard checkout, API, plugin, or custom), and where the payment description is currently set? Looking forward to your reply so we can finalize the exact plan. Thanks, Asad
$250 AUD in 10 days
6.2
6.2

Hi I can help you enhance your PayPal transaction visibility by leveraging available API fields and best practices to display clearer, more meaningful transaction details for your customers. I will first analyze your current PayPal integration and identify how fields like item_name, invoice_id, custom_id, and soft descriptors can be structured to reflect product details, website branding, and company identity. Based on PayPal limitations, I will implement the most effective solution to ensure customers can easily recognize what they purchased and from which website, directly within their PayPal transaction history. Where PayPal constraints exist, I will propose practical alternatives such as optimized descriptors or structured metadata to reduce confusion and disputes. With strong experience in payment gateway integrations and API customization, I will deliver a clean, reliable solution without disrupting your existing workflows, along with clear guidance for future scalability. Best, Justin
$500 AUD in 7 days
6.7
6.7

It sounds like the real challenge isn't the PayPal integration itself—it's making a single merchant account clearly identify which website and purchase a customer is looking at weeks later, so they don't assume the charge is unfamiliar and open a dispute. The first thing I'd do is review how payments are currently created (Checkout Orders API, Smart Buttons, subscriptions, legacy integrations, etc.), because PayPal exposes different fields to customers depending on the payment flow. From there I'd test which transaction fields actually surface in PayPal activity screens, emails, and dispute portals, then map your website name and purchase summary into the most visible supported fields. If PayPal limits what can be shown in transaction history, I'd propose a fallback that still reduces confusion, such as branded descriptors, itemized purchase details, and clearer payment confirmation records linked from both PayPal and your sites. I've done similar payment integration work where the technical API supported data that never actually appeared in the customer-facing view, so validation in real PayPal accounts is a key part of the process rather than relying on documentation alone. I'd be happy to investigate the current implementation and start from there.
$500 AUD in 7 days
6.1
6.1

Hello, I came across your PayPal Transaction Details Enhancement and I am very interested in working with you. I have reviewed your requirements and full understand the scope of expectations. I specialize in React.js, Web Development, and have successfully delivered similar projects before. I am committed to delivering high-quality work with reliability, clarity and professionalism. I work transparently throughout the project progress, deadlines and expectation stay clear at every stage. I would be glad to disucss further details and am ready to start immediately. Looking forward to hearing from you. Regards. Anum
$250 AUD in 4 days
5.8
5.8

⭐⭐⭐⭐⭐ ✅Hi there, hope you are doing well! I have previously enhanced payment systems to clearly display transaction details across multiple platforms, improving customer clarity easily. The critical part is to fully understand PayPal's API limitations to ensure customized, clear transaction descriptors. ⭕ I will investigate PayPal's transaction detail customization capabilities thoroughly, develop and configure the integration to show detailed product and website info, and suggest alternate solutions if any limitations arise. ❓ Could you clarify which websites and product types need integration? I am confident my experience will deliver a solution that significantly reduces confusion and disputes. Looking forward to collaborating. Best regards, Nam
$550 AUD in 5 days
5.5
5.5

Hi — I'm a hands-on PayPal/.NET developer (not a PM or architect), so I can implement this directly. The goal is clear: with one PayPal Business account serving multiple websites, customers currently see only your company name, causing confusion and disputes. I'd use PayPal's API to populate the soft descriptor / invoice + item details per transaction (per-site descriptor, order/invoice ID, line items and a clear site identifier) so each charge is recognisable in their PayPal history — cutting enquiries and disputes. I'd integrate it cleanly into your .NET/React checkout flow across sites. We build payment integrations regularly. — Muhammad Idrees, Global IT Vision Pvt. Ltd
$580 AUD in 10 days
5.6
5.6

Drawing on my extensive experience in API integration, I am uniquely equipped to enhance your PayPal transaction details and alleviate any customer confusion. My deep understanding of platforms like WordPress, Shopify, Webflow, WIX, and Squarespace, combined with expertise in languages such as HTML, CSS, JavaScript, PHP, React, Flutter, and Laravel will ensure a seamless and thorough integration of your desired features within the PayPal system. This means not only surmounting challenges but also achieving the most informative transaction descriptions available to reduce enquires and disputes. Moreover, my commitment to clear communication accompanies my strong technical skillset. I approach every project – including yours - with a fine eye for detail that allows me to mitigate any potential problems ahead of time. As a result of my custom-developed solutions you can expect a personalized touch that aligns with not only what you want but what genuinely works for your business. Offering continued support even after project delivery is another aspect of my commitment to your satisfaction.
$250 AUD in 2 days
5.7
5.7

With over 13 years of experience and a speciality in customized Python web automation, I strongly believe I'm the ideal candidate for your PayPal transaction details enhancement project. By using advanced scraping techniques and my understanding of PayPal's capabilities, I will ensure that your customers receive a clearer breakdown of their transaction history, including specific product descriptions and website or brand names. Throughout my career, I have undertaken projects that require problem-solving and out-of-the-box thinking- crucial skills needed for this task. By identifying PayPal platform limitations early on, I can offer alternative approaches that will still achieve your desired results. This proactive approach ensures a smooth and efficient workflow—an attribute essential for meeting project goals and deadlines. Overall, my diverse skillset which includes Blockchain Development, Web Automation & Scraping, Web3 Development, and Trading Bot Development will be an immense asset for your project. Together, we can enhance the PayPal experience for your users, reduce confusion and support enquiries to minimize disputes. Let's get started on injecting more clarity into your PayPal transactions. Call me today!
$250 AUD in 1 day
5.6
5.6

As a freelance professional with a passion for delivering quality results, I believe I have the skills and experience necessary to help enhance your PayPal transaction details. My expertise in programming and server administration aligns perfectly with your project requirements. I am a dedicated problem solver who excels at investigating platform capabilities and limitations, which will be essential in understanding how we can integrate the required changes within the realm of PayPal functionalities.
$250 AUD in 1 day
5.7
5.7

Sydney, Australia
Member since May 13, 2011
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