Hiring a fast/sharp learner that can help our growing company with customer support. This candidate will need to be organized, be a self started and work well with minimum supervision. Sales and De-Escalations skills are needed. This is a fast passed position at times and is best suited for candidates that have the experience on thinking on their feet.
Please note: Applicant will be doing a preliminary test on a call script provide by us. There will be instructions and background information to go by. If able to successfully grasp the script and tone needed for calls then this candidate will be considered for hiring.
This person will be hired to perform the following ( but not limited to):
Incoming calls and Outbound calls to book customers for moving services, gather information, provide quotes, ETAs and contact with foremen.
Maintain Email Inbox
End of Day reporting
Other duties as assigned
Proficient in English is a must, Microsoft Office Gmail and Drive. CRM entries.
REQUIRED**PLEASE VERIFY YOU MEET THE REQUIREMENTS BEFORE APPLYING:
-Must have Advance English writing and speaking skills
-Must have wired Ethernet connection/strong connectivity to the internet.
-Cannot have more than 2 power outages or no internet connection in one year.
-Must have good quality headphones for Vonage Phone use. (Vonage VOIP)
-Must have a computer/laptop with enough processing capabilities to run 3 online applications plus internet.
-Must have experience on how to work under pressure and successfully complete tasks.
-Must be sales driven.
Please apply if your looking to grow with our company and if you feel like you will excel on this criteria as this can be a fast-pace job at times. Must be able to speak direct and sound confident when speaking to the customer as well those who are looking for a long term project.(must not have any other projects going on). We use a group chat to communicate, therefore must be active and responsive on the group chat.
There is a provisional period to evaluate performance.
Schedule: (Central USA Time)
Tuesday thru Saturday
7 AM to 4 PM ( 1 hr lunch)
40 hr week
Start Rate $3.00
Note: Any increase will be considered and evaluated after one year based on performance and attendance.
Please read description in its entirety and verify internet connection and reliability prior to applying.