Custom web based CRM

I'm looking into having a custom CRM developed to manage our company. There are a few options out there for us to use but none of them do everything we need or they just don't work well. I'd like to get something like [url removed, login to view] built in-house with a few extra features added.

We need a web based CRM application for running our IT services business.
Features include:

Support ticket system - clients should be able to submit a ticket online and techs should be able to respond to these tickets. Response times should be tracked.

Scheduling system - Open support tickets should be able to be scheduled for a technician visit. Managers should be able to see a schedule overview to see all technician's schedules

Invoicing - Parts and labor should be able to be billed against a support ticket. The client should be able to pay this online in the customer portal using Paypal Website Payments Pro

Client accounts should be able to have multiple contacts - preferrably with different levels of users.

Integration with Exchange or Outlook calendars is a major plus. I would prefer using EWS to sync calendars.

A mobile version of the site for technician use would also be an added benefit however is not necessary at first. I would like the ability to add additional features at a later date so a plugin system for features may be a good way to go.

Skills: AJAX, MySQL, PHP

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About the Employer:
( 0 reviews ) San Jose, United States

Project ID: #1095468

44 freelancers are bidding on average $3254 for this job


Expert in doing this sort of stuff... No upfront needed, all payments through Milestone Payment (Escrow).. Online 16 Hours a day, Can start right away.. Thanks

$4500 USD in 45 days
(529 Reviews)

Please check PMB. Regards.

$2500 USD in 40 days
(111 Reviews)

HI, we have developed the website with features like CRM, scheduling system, invoicing, payment gateway integration, client account, mobile website, etc similar to your requirements using PHP/ MySQL. Please check PMB f More

$3000 USD in 26 days
(72 Reviews)

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$4700 USD in 65 days
(209 Reviews)

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$3000 USD in 45 days
(138 Reviews)

Hi, We aim to provide you the best quality work. See more detail in PMB-Thanks

$5000 USD in 60 days
(66 Reviews)

Yes i am ready check out reference work in pm

$3000 USD in 60 days
(84 Reviews)

OTS Solutions can provide you with various examples in the similar field. For more details please check your PMB and visit our website, [url removed, login to view]

$5000 USD in 45 days
(37 Reviews)

Hi! Good Afternoon. This is Debasis Acharya from BLET. I came across the requirement you posted in this portal. It will be glad for me to place my valuable bid for this project. Pls give some time in my PM to you , whi More

$1600 USD in 45 days
(155 Reviews)

Sri Technocrat is marvelous in its quality. We have been maintaining the quality in every field whether it is services or training. We have proved our stability. We have been working with the same grace & quality. Our More

$2500 USD in 50 days
(72 Reviews)

I can build. Thank you . ss

$3000 USD in 60 days
(64 Reviews)

Hello, 10+ years exp full time freelancer here, can deliver a quality & professional work in the timeframe posted. Please contact me via PM for any question, Thanks.

$3000 USD in 45 days
(44 Reviews)

Please check PMB.

$3000 USD in 60 days
(5 Reviews)

Hello, We would love to work on this project. Please see PM for details

$2000 USD in 20 days
(4 Reviews)

Hello, Please check pm. Thanks, Jerry

$2500 USD in 15 days
(31 Reviews)

We are a professionally managed IS0 9001:2008 certified web development company. Our team has extensive experience and we have provided services to reputed companies in US, UK, CANADA & Europe. Currently we have around More

$2550 USD in 45 days
(8 Reviews)

We can setup a demo of our CRM. We can also quickly add custom features instantly to meet your needs if they're missing--we offer the subscription services and customization to all our customers.

$3000 USD in 30 days
(2 Reviews)

Hello, We can do this job. Please check PMB. Regards

$5000 USD in 90 days
(26 Reviews)

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$3599 USD in 70 days
(19 Reviews)

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$2500 USD in 40 days
(11 Reviews)