I'm looking for someone that can create a CRM (Customer Relationship Management) tool for Car Dealerships to use, you must have experience with creating a CRM tool and I would like to see some samples of your work.
Here are some of the details:
- I will need separate log-ins for separate Dealerships, each Dealership will have 1-50+ users.
- CRM must be able to receive 3rd party leads from OEMs, Cars.com, AutoTrader.com, eBay, dealership website, and other 3rd parties.
- 100% Internet based.
- Receive prospect emails in real time.
- Easily email vehicle photos and details to prospects
- Automated emailed brochures including similar vehicles
- Easily email videos to prospects
- System must keep track of all prospect history and communication.
- System must send Mobile alerts to salespeople instantly when a new lead arrives
- Respond to customer emails on your smart phone for quicker response times
- Lead Source ROI reports
- Anti-skating and customer duplication
- Advanced HTML editor for email and templates
-Autoresponder (Automatically send a response email to new leads)
-Round Robin lead management (New leads should be "passed out" to only 1 sales associate at a time).
-Merge duplicate leads (if 1 client submits separate leads, I would like the leads to be automatically merged in one).
-'New Lead' Pop-Up Notification (when a new lead/email comes in, this notification will let sales associates know they have a new lead) and they need to respond immediately.
-Create & Print a follow up list for the day
-View all sales (Current and Past) for individual sales associates (graph)
-Input New customer (Name, Phone number, Email address, Home Address, Occupation, Birthday)
-Status (New Lead, Customer was called on [date/time], Customer was emailed on [date/time], Customer has responder (check email), Customer has an appointment on [date/time], Customer is no longer interested (Due to: Bought elsewhere, no longer interested in vehicle, could not finance, did not agree to price/other)
-Skate alert (if a sales associate tries to put in a new customer that already exists under another sales associate's name - it will alert both associates immediately).
For Management only:
-Send bulk emails to all clients in the database
-Switch client from one sales associate to another
-View all sales associates follow-up list for the day/week AND Follow up results (left message, emailed client, called client but their voicemail is not set up, called client but their mailbox is full, etc..)
16 freelancers are bidding on average $1231 for this job
This system really excites me. This kind of software system would be the best i have ever made. I can do it and it would be the best. Take a leap of faith, and surely you wouldn't be displeased!!