i have a hosted vtiger on siteground and my website and email is hosted on another companies cpanel. when i try and send an email to one of my contacts in vtiger such as a user or account or contact in the email line TO:
it shows up as the last name and the email address together iversen, (email address) when i try and send like this it give me the error please make sure this is a valid email.
BUT if someone sends me an email and i simply reply directly in vtiger webmail then the TO line only shoes the email
and then is works it sends out. i think it has to do with vtiger adding the contacts last name in the email TO line.
after looking into the problem i think i have a solution
when i go to webmail i can only write an email if i select a contact or account thats in my vtiger. the problem with this is that vtiger AUTOMATICALLY ATTACHES THE PERSONS LAST NAME AND EMAIL iversen, (email address) when i do it this way i get this error
Please check the current user [url removed, login to view] should be a valid mailid to send Emails
SO WE NEED TO REMOVE THE LAST NAME iversen so the email TO Row displays just the email address. if you get this error go look at your sent emails it shows the send emails adddres as to_email so its not understanding the email address as it has the last name before it.
HOW DO I REMOVE THE LAST NAME SO THAT IT ONLY DISPLAYS THE EMAIL ADDRESS IN THE TO: field