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Technical Support Representative Needed

Position: Technical Support Representative I

We are seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world's leading web hosts and provide exceptional customer service on a consistent basis. We currently have openings on the day, night and graveyard shifts in its Houston or Austin, Texas locations.

Job Description:

Front line support via live chat and telephones.

Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.

Provide technical support for level one escalation issues via helpdesk.

Performs miscellaneous job-related duties as assigned.

Required Skills:

Excellent written and verbal communication skills in the English language.

Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.

Outstanding customer service skills and a dedication to the customer service experience.

Dependable to be at work during assigned shifts and to complete work as expected.

Knowledge of FTP, DNS, cPanel and WHM preferred.

Ability to multitask and meet specific goals set by supervisors and management.

Experience with documenting procedures.

Ability to troubleshoot basic web hosting and technical procedures as needed.

Thanks, and have a great day!

Skills: Customer Support, English (US), HTML, PHP, Technical Support

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About the Employer:
( 0 reviews ) Lansing, United States

Project ID: #2501100

31 freelancers are bidding on average $17/hour for this job

stels88

Would be glad to work with you!

$20 USD / hour
(129 Reviews)
6.2
sabdsouza

Let me know if I can be considered

$15 USD / hour
(15 Reviews)
3.9
scenicint

Hello, I can do customer support. More details in pm.

$15 USD / hour
(4 Reviews)
3.3
itconsultindia

php/mysql team

$20 USD / hour
(9 Reviews)
3.0
Bob87

5 years of technical support both remote and on site .

$20 USD / hour
(1 Review)
2.8
clockworksol

Hi I am interested with the job you have [url removed, login to view] refer to your PMB for further discussion about my bid.I am looking forward to work on/at your project. Thank you

$15 USD / hour
(5 Reviews)
1.8
veryshant

Please check PMB

$20 USD / hour
(1 Review)
1.4
ryan424

Good day! My name is Adrian Buenaventura and I'm interested to be part of your team. I have a vast experience with regards to providing technical support to software end users. I worked as a remote support techni More

$15 USD / hour
(0 Reviews)
0.0
laplace777

Speedy troubleshooting guaranteed. Expertise on hosting both linux and win. regards erkin

$15 USD / hour
(0 Reviews)
0.0
manividhya

We are looking for a Non Voice [Online or Offline Projects]. The project might be a Data Entry, Form Filling, SEO Services, E- Publishing, Data Processing, Content Writing & Data Conversion. We are ready to expand our More

$17 USD / hour
(0 Reviews)
0.0
bern903

Hi, I would like to be part of your team, I have further experience in the Call center industry.

$15 USD / hour
(0 Reviews)
0.0
marceldubiella

Hi, I worked at IBM Brazil with Tivoli Support. I was used to talk to Austin Specialists from IBM everyday. I have the knowledge needed. Regards, Marcel

$15 USD / hour
(0 Reviews)
0.0
fyiang19

I have experience in contact center for 3 years now. I am already confident in dealing with customers by phone. I am interested to be a part of your team.

$20 USD / hour
(0 Reviews)
0.0
victorsam55

Introduction I have worked 12+ years as Computer Tech Support specialist (Inbound Voice , Chat & Remote log in - US callers) for US companies like Apex data service, Inc, AOL online services etc. I have bee More

$15 USD / hour
(0 Reviews)
0.0
r123abc

Make your bid really stand out so the employer clearly knows that you're the best for the job.

$18 USD / hour
(0 Reviews)
0.0
sug33

Hi, I can work as the required web hosting personal for your company & await for more details.

$15 USD / hour
(0 Reviews)
0.0
omshri22

I worked for the same kind of profile, hence I feel I can do it very well. For more information please refer my resume.

$15 USD / hour
(0 Reviews)
0.0
smartcall

I love telemarketing and cold calling, lived in US for more than 10 years ,been in this field for last 12 years, and working successfully in different inbound and outbound campaigns all across US & Canada. I am a pr More

$15 USD / hour
(0 Reviews)
0.0
thinkdifferent56

I am senior network administrator with experience with CPANEL/WHM, Virtualmin/webmin. I also have indepth knowledge of Enterprise DNS architecture using BIND9 on linux platform, Domain name registration and troubleshoo More

$25 USD / hour
(0 Reviews)
0.0
anityamk

Hi Goodmorning/Afternoon, My Name is Anityam Kalita, Allow me to introduce myself with my experiences as a Customer Support Associate & Telle Caller. Customer Support Associate: 1. Macys Credit Customer Servic More

$15.01 USD / hour
(0 Reviews)
0.0