The Regional Office has a problem in stream lining the maintenance work at 220 retail outlets. The work is broadly divided into the following sections:-
1) Dispensing Units (5 vendors)
2) Mechanical Maintenance (4 vendors)
3) Electrical Maintenance (4 vendors)
4) Civil Maintenance (4 vendors)
The following options are taken into consideration .Each dealer is assigned a unique identity no. and a vendor for their maintenance job. The data base of dealer, vendor and companyofficer is also fed to the system.
Data base of dealer:-
Data base of vendor:-
A detailed list of dealer and vendor assigned.
Dealer DE1 of sales area 1 will have vendors E1,M1 and C1 assigned to them.
The proposal is to design a system performing the following operations:-
1 Maintenance job at dealer’s
2. Dealer calls a helpline
3 Operator at the server’s end asks for the kind of problem
4. Automatically vendor is assigned to the dealer depending on the nature of problem.
5. Msg stating the dealer complaint and vendor assigned and the contacts goes to the following:-
The MSG should read as follows:-
Complaint 123 of Dealer DE1,phone xxxx: .Electrical. Vendor E1 phone no xxxx assigned
c) Engineering Officer
d) Sales Officer
Also a system generated mail should go to the above(in case all of them have it)
The above process should operate from 9 am to 7 pm.
In the other working hours the dealer should log on to the website himself and log the complain. With the help of a comprehensive questionnaire the sms should be generated and transferred in the above mentioned order.
A msg should also go to the stake holders after the job is completed. This is done after the vendor attends the call and informs the helpline.
The msg is generated to all once in every 24 hrs till the problem .
RECORDS to be maintained:-
1)Dealer history card which will be generated during any particular period and will show all the complains raised by the dealer during that period including the closed complains.
2)Vendor history card which will have the complaint id,the time at which the complain is logged,the outlet,the time of complaint closing,the total time [url removed, login to view] will help in assessing the vendor performance.
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7 freelancers are bidding on average $1183 for this job
Hi Sneha, I have over 4.4 years of exp. in architect and designing applications right from the concept to the delivery. Please see my profile for more details. Can definitely complete this.