Grievance management for customers


The Regional Office has a problem in stream lining the maintenance work at 220 retail outlets. The work is broadly divided into the following sections:-

1) Dispensing Units (5 vendors)

2) Mechanical Maintenance (4 vendors)

3) Electrical Maintenance (4 vendors)

4) Civil Maintenance (4 vendors)

The following options are taken into consideration .Each dealer is assigned a unique identity no. and a vendor for their maintenance job. The data base of dealer, vendor and companyofficer is also fed to the system.

Data base of dealer:-


2)Sales area

3)email id

4)Phone no

Data base of vendor:-


2)Sales area

3)email id

4)Phone no

A detailed list of dealer and vendor assigned.

For example:

Dealer DE1 of sales area 1 will have vendors E1,M1 and C1 assigned to them.

The proposal is to design a system performing the following operations:-

Proposal 1:-

1 Maintenance job at dealer’s

2. Dealer calls a helpline

3 Operator at the server’s end asks for the kind of problem

4. Automatically vendor is assigned to the dealer depending on the nature of problem.

5. Msg stating the dealer complaint and vendor assigned and the contacts goes to the following:-

The MSG should read as follows:-

Complaint 123 of Dealer DE1,phone xxxx: .Electrical. Vendor E1 phone no xxxx assigned

a) Dealer

b) Vendor

c) Engineering Officer

d) Sales Officer

Also a system generated mail should go to the above(in case all of them have it)

The above process should operate from 9 am to 7 pm.

In the other working hours the dealer should log on to the website himself and log the complain. With the help of a comprehensive questionnaire the sms should be generated and transferred in the above mentioned order.

A msg should also go to the stake holders after the job is completed. This is done after the vendor attends the call and informs the helpline.

The msg is generated to all once in every 24 hrs till the problem .

RECORDS to be maintained:-

1)Dealer history card which will be generated during any particular period and will show all the complains raised by the dealer during that period including the closed complains.

2)Vendor history card which will have the complaint id,the time at which the complain is logged,the outlet,the time of complaint closing,the total time [url removed, login to view] will help in assessing the vendor performance.


Skills: J2EE, Java, JavaFX, PHP, Software Architecture

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About the Employer:
( 0 reviews ) India

Project ID: #1128902

7 freelancers are bidding on average $1183 for this job


Sri Technocrat is marvelous in its quality. We have been maintaining the quality in every field whether it is services or training. We have proved our stability. We have been working with the same grace & quality. Our More

$1500 USD in 40 days
(68 Reviews)

Hello Ready to start Thanks

$1000 USD in 25 days
(1 Review)

Check your PMB

$1300 USD in 40 days
(0 Reviews)

Hi Sneha, I have over 4.4 years of exp. in architect and designing applications right from the concept to the delivery. Please see my profile for more details. Can definitely complete this.

$900 USD in 25 days
(0 Reviews)

The 1000USD indicated above is the total cost of developing the application.

$1000 USD in 21 days
(0 Reviews)

We can start immediate

$1380 USD in 60 days
(0 Reviews)

Complaints will be logged on a proper format, based on that the desired action would be taken as per the relavent protocols

$1200 USD in 20 days
(0 Reviews)