I need an interactive decision tree, aka troubleshooter, that will leave behind up-to-date bread crumbs of each selection along the way so that you can clearly see the path taken. The bread crumbs should be left in a text box so the user can select and copy to a work log. Ideally it will also have a "Copy" button which selects all and copies with a single click.
Example: User chooses troubleshooting bucket > User is presented with options > Depending on selection user is presented with more options > Continue until resolution is met
(ie: Audio > One way audio > End user cannot hear person on the other end > Issue persists while using speakerphone and headset > Master reset performed > Issue Resolved)
It thinks for the user and walks them through a logical troubleshooting process once the appropriate content is added; assuming they choose the correct options along the way.
-Interactive Decision Tree
-Back-end that allows admin to easily, quickly and efficiently add the content for the trees (there will be many)
-Will need to be able to add links and possibly images to the content
-Copy friendly, up-to-date bread crumbs with one click select all/copy button for memos
-Back button - back one step
-Main/Home button - return to all buckets of troubleshooting options
-Needs to be as efficient as possible under load, hundreds of users clicking throughout the day
-Aesthetically pleasing, professional
I am not trying to re-invent the wheel but I need something to fit my needs exactly as I see them. If you know of an open source code that you can use to customize to my needs I do not mind at all. I can show you an example of something I have started and you can feel free to use it if you choose.