I am using Hesk helpdesk, [url removed, login to view]
When a ticket is printed I would like it to change the print job to print it in a custom format.
I will provide Word document that show how I want the information formatted when it prints out of Hesk. Much of it is just pull text from Hesk and putting it in the appropriate place on the form. There are also a couple of part of where, for example, if the ticket has a status of Critical, then the printout should have a check mark in the checkbox next to Critical.
The format I want only has enough room for certain information from the Hesk ticket. So, I would also like any additional information/replies from the Hesk ticket to print on a second page.