Need an OS Ticket MOD that will auto-assign tickets in a department based on two pieces of information:
1. Staff availability (So, we will also need to be able to set staff work/availability hours)
2. Number of tickets already assigned (So, we need to be able to set a threshold so that if the staff member already has that threshold set by admin then assign to a different staff member whose tickets are less than the threshold and who is currently available). Set to 0 to disable.
DEFAULT: If no staff members are available, then do not auto-assign ticket, simply leave it in the department.
OS Ticket v1.6 ST