We’re using Help Center Live with the OSTicket module. Need an experience programmer to improve on the code and add features.
1. Ticket generation through POP or PIPE
2. Integrated knowledgebase so that service agents can look up and search for answers while responding or chatting with customers
3. Ticket assignment through 1. email parser and department rule (automatic) 2. manual
4. Ability for unresolved live chat issues to be converted into tickets
5. Better integration of OSTicket with Help Center Live so that OsTicket is not a stand-alone module. Integration of the two databases.
6. VoIP phone support
With the improvements stated above, this customer service platform should offer support 3 ways: 1. email/tickets 2. live chat 3. phone support