Customer Support for web hosting clients (system admin)


We have a hosting platform where our client's websites reside. All of the software management (PHP, MySQL, etc) is taken care of by the hosting provider's sysadmins. At the moment the number of websites hosted is very low, however we are looking to increase this number shortly with various marketing campaigns.

We require someone with system admin knowledge to answer support requests which may come through to us from customers. Typical request examples include emails not working, website down, "can you please help me set up mail forwarding", etc. We may, as part of the role, also require websites setting up on our platform in cases where we obtain new customer and agree to perform the website transfer for them. In this instance we will provide the information from the new customer.

The above is not a full list of tasks which may come arise, and you must have the skills necessary to carry out a range of web sysadmin support tasks. As there isn't currently a large amount of work to be done I'm expecting a low price. To show you have read this properly, please type "syshelp" in your reply, along with an hourly or monthly rate. References or previous examples of this kind of work would also be helpful.

Skills: Linux, PHP, Script Install, System Admin, Web Security

See more: support admin, hourly rate for marketing, at&t help support, support help, admin skills, transfer hosting, support software, hosting transfer, hosting support, help support, customer support work, customer s, customer management, customer help, customer care, client is not reply me on, arise, all admin support, admin and support, various campaigns, php mysql customer management, install hosting, mysql web admin, website hosting provider, Customers support

About the Employer:
( 15 reviews ) Cambridge, United Kingdom

Project ID: #1110547

13 freelancers are bidding on average $172 for this job


I was working for JustHost, SuperGreenHosting and HostClear as Junior Admin plus technical support for client tickets for two years. Would be glad to work with you.

$1000 USD in 24 days
(263 Reviews)

Check PMB please.

$30 USD in 1 day
(34 Reviews)

hi there, i work in a company that owns a datacenter an offers webhosting services also. i'm also an virtualisation certified professional ( vmware and citrix xen ). if you think i can help, please contact me for more More

$200 USD in 30 days
(9 Reviews)

Please look PMB.

$30 USD in 1 day
(14 Reviews)

syshelp Hi i am a systems administrator with more than 12 years of experience working mainly with Linux servers,webhosting and high availability systems. I am currently administering 5 dedicated webhosting servers wi More

$30 USD in 1 day
(11 Reviews)

syshelp Hi, I have 5 yrs experience in Admin Support work. I can work at $10/hour rate with 8 hrs support daily. We can discuss this and finalize the rate. Let me know. Thanks & Regards, Sagar

$80 USD in 1 day
(1 Review)

syshelp could be done

$100 USD in 30 days
(1 Review)

Ready to start the work! Check PM. syshelp

$250 USD in 30 days
(1 Review)

Hello, We are interested for [url removed, login to view] we are working on web site development Also we are providing system base & network base services. Kindly provide me more information. As per your requirement I am interes More

$150 USD in 7 days
(0 Reviews)

I'm a linux sysadmin, can do the job. Please check PM

$100 USD in 30 days
(0 Reviews)

hi. I am now working as a server hosting the best support in Indonesia. so not a new thing for me with this job. I hope you can accept me for helping you

$30 USD in 1 day
(0 Reviews)

Please check you PM

$200 USD in 5 days
(0 Reviews)

syshelp - Please see PM

$30 USD in 30 days
(0 Reviews)