In Progress

Help Desk, Order script modification or new

This outlines our needs.

This is the closest script sample we could find. We are open to using other predesigned scripts

[url removed, login to view]

this script uses MVC style of PHP development

Overall objectives include:

Make a web based order system for frequent customers.

Make a web based project portal allowing a client to view all his projects, check status of their individual projects and converse with staff about their individual projects.

The above script would need the following revisions:


Change “create new ticket” button to “create new order” button. Edit description to “ Place a new order for survey service”.

Remove new project button from member log in page

Remove verbiage “You may edit your ticket” from view my tickets description.

Change “view my ticket button” to “view my orders” button. Revise text description accordingly.

Remove verbiage “and pay your invoices” from all projects description.


under my account change heading from “View Your Support Tickets Below” to “View Your Orders Below”

under settings add fields for name company name, address, phone number fax number, cell number, email address, website. These fields will be filled out by the client the first time they log on. Modify script so the first time a member logs on they are directed to file in these fields. Modify script so this information will be automatically populated in the order from when the member logs on in the future.

under settings remove signature and themes .

Under support desk create new ticket becomes create new order.

Under support desk active ticket becomes active orders.

Under support desk closed ticket becomes closed orders.

Under support desk all tickets becomes all orders.

When viewing a ticket as a member remove edit button

When viewing a ticket as a member remove close ticket button

When viewing a ticket as a member change post reply button to add info button.

Remove close ticket option from members dialog view when posting comments.

Change valid formats to attachments to “odt, doc, txt, pdf” in members dialog view when posting comments.

Under projects remove members button to open new project.

Under projects pending invoices remove action “pay now”.

Under projects payment history remove action “pay now”.

Under projects remove members ability to edit comments once posted.

Replace date stamp with time and date stamp based on eastern time zone USA with adjustment for daylight savings. (this is common throughout site.)

Add order form similar to one shown here [url removed, login to view]

Add script to extract data entered in the order form (above) fields to be extracted to new projects.

Objective of many of these revisions is to make project area viewable and editable only by staff and admin. We want the project information to still be viewable to members after log in however they will not be able to edit that information.

Objective of many of these revisions is to remove members ability to edit a ticket this is being changed to and order form by actions outlined above after being placed except for adding additional information.

The staff and admin areas would need to be modified to reflect the changes above.

Since the order information will be used to auto-populate the project information the project will need to be auto-generated at the time the order is placed by the client.

These auto-generated projects will need to show “order under review” in the project status.

Admin. And staff will need to have the ability to search for projects with the status “order under review”

Skills: HTML, PHP, Script Install

See more: web development themes, uses of php in web development, usa web development company, survey website development, savings com, review posting service, pdf to doc projects, order web development, on desk, objective c pdf, new web site account open, new order history, log used on company, logs for company, help with php script, help with php development, find the staff, find help, email address not valid, company history sample, auto zone com, auto zone, support help, my mvc, my account settings

About the Employer:
( 0 reviews ) Port Charlotte, United States

Project ID: #1146619

15 freelancers are bidding on average $990 for this job


please check PM

$799 USD in 10 days
(175 Reviews)

Yes i am ready to do this.

$900 USD in 20 days
(77 Reviews)

check pmb pls

$750 USD in 10 days
(97 Reviews)

Dear Customer! I am an expert web developer with over 6 years of experience and very interested in this project. Ready to start immediately and finish as soon as possible. My bid is for fast professional service exc More

$1100 USD in 10 days
(153 Reviews)

Hello. We have all necessary skills in this area. We can make it very well. Looking forward to have a good cooperation. Best Regards, Gorasoft

$1450 USD in 25 days
(2 Reviews)

We will of coure need to thoroughly test the script before we start - as we cannot afford to find issues later from the original code and so I have allocated a full day for this. The alterations you have asked for d More

$900 USD in 10 days
(6 Reviews)

Please check PM.

$1200 USD in 25 days
(2 Reviews)

please accept our bid for your project help desk and order modification. we can show our projects with similar functionality. Please check PMB.

$990 USD in 20 days
(5 Reviews)

Hi I am from Creativehandz IT Solutions which is a company based in the STPI, Dehradun, India. We are a pool of talented Web Developers experts in .Net technologies And open souce [url removed, login to view] work on Core PHP More

$1259 USD in 30 days
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$1000 USD in 30 days
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Hi We are a freelancers group having more than 7 year experience in web development and designing, give us opportunity to work with [url removed, login to view] PM Thanks

$750 USD in 30 days
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please check pmb for our bid

$1250 USD in 7 days
(0 Reviews)

Hello Sir Warm Greetings! Thank you for considering our proposal. We are experts with developing customized applications and have received rave reviews for developing precisely as per client requirements. W More

$1000 USD in 20 days
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Hi, This is santhosh from veltrod. we will deliver the project as Rper our client expectations. Please refer our site: [url removed, login to view] Thanks & Regards, Santhosh

$1000 USD in 15 days
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please check PM

$750 USD in 20 days
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I created many e-commerce websites and CMS websites. For your reference i created a cms website(it's a intranet website) for Bernhard Schulte Shipmanagement Singapore, e-commerce website [url removed, login to view] using the os- More

$750 USD in 20 days
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