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Asterisk PBX Post Call Survey (quality assurance for agents)

An automated post telephone contact survey

• Customer calls, hears a message asking if he would like to participate in a customer satisfaction survey, after the call.

• Customer chooses "yes" or "no".

• Customer's call goes through to the agent line.

• Customer interacts with agent.

• Upon the end of the interaction, the agent, who is able to identify whether the customer chose to participate in the survey, asks the customer to hold on for the survey. (This does not take place if the agent identifies that the customer chose not to participate).

• Customer, then, hears pre-determined questions about the quality of service he has just received, and rates the level of service.

• When he completes the survey, the results are stored in a database, preferably along with some identification properties, such as time and date of call and customer's telephone number.

• We should have real-time access to the aforementioned database via a user interface, to review results, as well as an option to receive scheduled reports, via email.

Note: We should get records of complete and incomplete surveys. An example of an incomplete survey is when a customer hangs up before responding to all questions in the surveys. Also, we should be able to customize the survey questions, as well as answer options, e.g. rate on a numerical scale, choose from "dissatisfied", "satisfied", "very satisfied", etc.

Skills: PHP, Software Architecture

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About the Employer:
( 0 reviews ) Bayside, United States

Project ID: #2552156

8 freelancers are bidding on average $1274 for this job

Yunas

Hi, Bid is to provide Quality IVR Survey. Check my profile and your inbox for detail. Many Thanks.

$1500 USD in 20 days
(23 Reviews)
6.5
SICS

Hi, Please check private message for more details. Thanks

$1500 USD in 20 days
(31 Reviews)
6.4
MattLA

We have done lots of projects just like the one your looking to have done. We can offer you fast delivery and great quality as well.

$1400 USD in 14 days
(1 Review)
5.9
geosohaib

Hi, Here is the Asterisk expert. Please check PM for details. Thanks

$1800 USD in 20 days
(3 Reviews)
4.2
navaismo

Hi I can help you with that. A lot Experience combining AGI+SQL and PHP GUIs.

$900 USD in 7 days
(2 Reviews)
3.9
tellajit

we are working on asterisk and other VoIP technologies for last 10 years and have some of our own products and customized many open source projects. In the same line we have customized a project for one of our esteemed More

$1500 USD in 7 days
(2 Reviews)
0.0
keshavinfotech1

Hi, we have check all details with all points and now we are interested with this job so please provide one chance to us related this job please check your PMB for more details Thanks

$799 USD in 2 days
(0 Reviews)
0.0
phpworkgroup

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$795 USD in 2 days
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0.0
Im097OiMF

Custom software development: w w w . The Administrator removed this message for containing contact details which breaches our Terms of Service . i o

$1500 USD in 1 day
(0 Reviews)
0.0