Want a module developed to integrate with Vicidialnow. The purpose of the module is to provide objection handlers to agents. The objection handlers need to be specific to the script the agent is currently using. Ojection handlers may apply to one or many scripts.
Table 1: Need a table of Objections and Handlers.
Table 2: Need a table that links the Objections to the Existing script table in Vicidialnow. This linking table should specify the display order of the objections and the colour it should be displayed in.
Webform 1: Need an Admin webform that allows objections and their handlers to be added, assigned to scripts, coloured and ordered.
Webform 2: Need an agent webform that opens for the agent and diplays a dropdown list of the Objections that are relevant (linked) to the Script. These should be displayed in the order defined by the administrator. Once an Objection is selected, the appropriate Handler should be displayed below.