In Progress

Freeswitch configuration for romon

In relation with PHP developper and shared specs, work should lead to following demo deliverables and features

(member = subscriber to service) :

- Member Voice mail configuration (see member panel)

- Forward call for each IVR selection for each DID to voice mail or SIP or Gatlk based on member settings

- Fax Inbound (stored as tiff file format and db table will be populated)

- Call prompts are based on each DID default setting or member selected IVR (example 1 sales etc.) custom prompts (TTS, wav loaded by member) for each DID

- Caller ID added to member directory (or caller promoted to type in his number before call forwarded)

- Remote Agents get forwared call on SIP web/desktop software that shows member info

- Agents Report call to member with attached link to recording

- AgentBilling based on call minutes and rates agreed with supervisor

- Dispatch rules of calls among agents laguage profile and scoring

- Each agent has a feedback score that depends on Supervisor rating and Member rating (member rates agents after each call report)

- Agents that are online and high feedback get the call in feedback quality order / first to reply get the call. Idea is that best agents have chance to reply first

- Admin Voip Panel: DID Setup for voice DID Setup for Fax

- Supervisor Panel

Skills: MySQL, PHP, VoIP

See more: web software developper, voice mail recording service, setting profile, panel configuration, member rating, lead selection, ivr voip online, first voice recording, developper web, developper php, desktop profile, custom voice recording, custom voice mail, call minutes, voice recording online, online voip, online voice recording, best remote, voip call rates, online voip call, voip admin, tts, remote sales agents, ivr voice, ivr setup

About the Employer:
( 0 reviews ) PARIS, France

Project ID: #1150667

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