We would need to set up a wiki or knowledge base system to be used as support backbone for customer support, storage of documents, links, etc.
We need to handle various user accces rights (customers, support staff, marketing) and connect wiki
We need the wiki to have the following features :
- management of FAQ, questions
- Sql database export
- user access to various parts
ideally we would prefer a joomla interface as we already know this CMS