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Asterisk Attended Transfer within PhpAGI

Hello,

We need to add a functionality to our IVR which is based on Asterisk V 13.14.0 / PhpAGI. Os is Debian 8, database is MySql 5, Php is also 5.

Simple functionality:

- Inbound call accepted (client who needs support)

- IVR (PhpAGI) says "welcome"

- Call is forwarded to 1st level agent (already done by DIAL command)

- 1st level agent takes call, but finds out he need to ask 2nd level support colleague

- 1st level does a click on web application list of destinations/numbers, the server (e.g. php cron) sends a transfer command for a connect of the 1st level agent to 2nd level support to asterisk. Important: it has to be an attended transfer, the 1st and 2nd level agents have to talk while the caller has to be parked.

- then option a: 2nd level hangs up, 1st level and client can go on, or

- option b: client will be connected to 2nd level

...which should be a typical inbound support situation.

Our ideas to initiate the transfer so far: by mysql (asterisk polls, but we are in the thread of the caller, so we have no control of the call to the 1st level agent) or phpagi-asmanager (our php based server can send commands) or anything else. As we understand, the first connect to the 1st level agent by DIAL can't be controlled on the called side.

All agent phone numbers have to be taken dynamically from a database, for this reason we use phpagi. Agent status (free/inactive) is also set in the database.

We expect our partner to develop an example script and structure where we have a solution for all steps and can simulate our abvone explainde process. This solution we adapt and integrate then into our existing application. We won't change to another script language, database etc. We also don't want to install additional services to our IVR.

For all questions and missing information write me.

Thank you for your input.

Skills: Asterisk PBX, Linux, MySQL, PHP, VoIP

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About the Employer:
( 0 reviews ) Germany

Project ID: #17351783

24 freelancers are bidding on average €568 for this job

octopus823

How are you? I am very interested in our project. I have been studying asterisk for 3+years. Hope to contact with you. Best regards.

€555 EUR in 10 days
(214 Reviews)
8.8
meral

I have 15 years experience with asterisk, including diallout workout and conferencing will do your case best possible way. never tried attended transfer in such environment, but pretty sure similar user experience ca More

€823 EUR in 3 days
(248 Reviews)
8.4
suju8811

Hello, I am an Expert and Experienced Developer. I have read your project description and its very clear to me. I am 1000% confident for the project. I have just very few questions which I want you to please clarify me More

€555 EUR in 10 days
(45 Reviews)
7.0
phpdeveloper100

we have great experience in asterisk and php . we will do all the tasks according to your [login to view URL] know Agi and asterisk, we know CDR in detail and we know Inbound and Outbound in detail and we make tons of re More

€678 EUR in 10 days
(72 Reviews)
7.2
kara0216

Hello. I've read your job posting carefully and I am very interested in your project. I have over 5 years experience in Laravel Framework. I have advanced knowledge in Laravel, PHP/MySQL, Building/Integrating REsST More

€588 EUR in 10 days
(33 Reviews)
6.2
tudiptechnology

Hi there, We have proven track record of delivering C#/.Net web applications with AngularJS front end. Also, we have been working extensively in MVC. We have worked on MVC 1, MVC 3 and MVC 5. The project looks More

€750 EUR in 30 days
(15 Reviews)
6.7
kingAsterisk

hello, we have good experience with Asterisk dialplan. we have 10 year experience in Asterisk, vicidial, goautodial, a2billing, IVR voicebroadca,st . we provide installation / configurations , modified dialer code & More

€500 EUR in 10 days
(38 Reviews)
6.2
AzzkaNoor

I have seen your job posting and I have to ask some questions. Please come over the chat so we can discuss things. All the skills/experience will be discussed/revealed over the chat. I need to know the technical deta More

€588 EUR in 10 days
(17 Reviews)
6.1
abusayed2004

I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it thanks

€800 EUR in 10 days
(62 Reviews)
5.9
iKcon

Hello. We are Team iKcon. We have been dealing with Asterisk from past 7 years. We have reveiwed your requirements and will make the customization as per your need. For more information you can message us. More

€500 EUR in 10 days
(26 Reviews)
5.5
techwobit

Hello, I have good working experience on Asterisk and PHP AGI . I have in-depth knowledge of php, mysql, javascript , jquery, payment system integrations, API's, css, html, html5, wordpress. I will look forward to dis More

€722 EUR in 10 days
(19 Reviews)
5.7
ast3r1sk

Hello, i can write such script. It will work separate from AGI ivr script - it will be web-page where each agent 1st line will login and after that he will see list of all active 2nd line agents - so pressing on one of More

€277 EUR in 5 days
(44 Reviews)
5.4
peng72083

Hello, how are you? I have rich experience in Asterisk development and PhpAGI framework. I developed IP call center using Asterisk and VoIP. It's clear to me what you want. I'm ready to start work and any your test More

€555 EUR in 10 days
(5 Reviews)
4.4
€600 EUR in 7 days
(9 Reviews)
4.6
tgchauhan1711

Hello sir I am expert in java and j2ee and skills you mentioned. Please see my profile and skills. Please give me more details about your project. I have more than 3 years experience as a Java/J2EE develo More

€555 EUR in 10 days
(8 Reviews)
4.2
VirtualBrainInc

Hello, Thank you for posting a project here on www.freelancer.com. I have briefly checked the Asterisk Attended Transfer within PhpAGI description, and I can deliver as per the requirements, however, I need us to discu More

€250 EUR in 4 days
(5 Reviews)
3.6
guilherme1994

Hello! I am a PHP programmer, who has been working with Asterisk development and integrations for 3 years! In the meantime, I have already developed features very similar to what you described and believe that I am More

€500 EUR in 10 days
(6 Reviews)
3.2
Priyanshu1

Hi Have you decided anything on this project yet, I would love to work on this project for you. Since you havent mentioned ARI, I am assuming you dont want to use ARI in your system, I can develop the whole system fo More

€750 EUR in 20 days
(2 Reviews)
2.5
vmuganga

It can be done by using standart atxfer of Asterisk. Need just to send command to AMI from PHP. Take current channel and transfer it by AMI. I need more infomation about your soft.

€444 EUR in 10 days
(3 Reviews)
1.9
DanielKrahenbuhl

Hi I'm Daniel Krahenbuhl a swiss, living in Zurich Switzerland and Kuala Lumpur Malaysia. I sold my previous Asterisk based businesses and started consulting and dev work to keep me busy and entertained :-) Saw your More

€1111 EUR in 10 days
(0 Reviews)
0.0