We use osTicket for our support tickets, but we would like to have it integrated with our CRM so we won't have to replicate the ticket there.
This is what we need to integrate:
- When a new ticket comes in, it should go to our CRM and create a ticket associated to the Lead, Account or Contact that has the same email address associated to that ticket in osTicket
- When a ticket closed in osTicket, the status on CRM for that specific ticket should also be updated
- The direct link to that ticket, should be registered in the ticket inside CRM
And that's it. We have other integrations to do in the future, but this first one is basically to test if the person that will do this, has the propor knowledge or not.
We have a low budget for this.
10 freelancers are bidding on average €202 for this job
Hi, I am a certified SugarCRM developer and a PHP programmer. I would be able to integrate osTicket with SuiteCRM as per your given specification. Regards, Sreekumar