Callcenter Application
Budget €1500-3000 EUR
Outbound:
-Realtime Monitor - here we can see the agents realtime
-Scoreboard - Overview of top 10 agents
-Manage Dialer - Here i can give a boost to dialer & and the list what i have imported, i can choos to call randomize or begin with the oldest data or with the new imported data etc.
-Manage Resultcodes - I can add here a resultcode to any projects what i have selected.
-Search Records - I can find here any record in the database per project.
-Search CDR - with the phone number i can see a record when its called and how many time its called by the dialer.
-Download Recordings - I can download here records from the server.
-Recordings - i can listen here the whole conversation and even edit the resultcode of this client (what i mean with edit is example: From sale i can set it to Negative or canceled)
Inbound:
-Inbound Monitor - I can see here who is calling for the inbound but i can see this agents also in outbound real time monitor. only in inbound monitor can i see the inbound agents.
-Allow Incoming Line - I can choose here which project to allow the inbound and choose the agent who can get only the inbounds
-Sevice Level Report
Manage Projects:
-Manage Projects - Building projects, setting up Phone Number, Selecting the dialer like, Predictive Dialer, Preview Dialer, setting up the country code for phone numbers, Auto Recording, Durability Records in Days
-Overview Data - See the Imported Data Per Project
-Import Data - Importing and deduplicating data and its not importing de duplicates but option to export the duplicates
-Export Data - Exporting the sales or choosen resultcodes with many filters... i can show this later with images or teamviewer
-Delete Data - i can import data and the system only reads the data, and i can select headers from the file and database and say, if the phone number excist then set all to resultcode: Sale.
-Update Imported Data - I can update the updated phone number by selecting the headers of the file and DB and updating the list into the DB
-BlackList (Do Not Call)
-Deduplicate Blacklist - Reading the file and exports the file that does not excist in BlackList
Manage Callcenter:
-Email Templates - Each campaign can add a mail template and in this section they can set up the mail adres and the email template that has to be send, but the mail template can also be personalised
-SMS Templates - MessageBird via API
-Script Editor - Here we can make the scripts and add almost any option with HTML/PHP but the resultcodes must be selected in this Script Editor. when the script is done, you can select this script in "Manage Projects"
-Script Player - We can play the project without log in in the user account
Manage Agents:
-Add/Edit Accounts - adding account and selecting permissions
-Account Permissions - example Coaches are only enable to see the real time monitor and agent reports
-Accounts - here we can view the deleted users and the whole information that is imported when we did make the account
-Add Projects - i can even choose of the agent is allowed in a project or not, if not so the system will block and cant log in. but its every time automticaly allowed to all projects
-Agent Groups - i can add here agents in groep.. we have 4 callcenters in citys so we can add each agent in a group with the name of the citys
Reports:
-Logged In Time - i can see here the whole time they logged in
-Agent Hours - i can see which days the agent has logged in
-Resultcodes Report - here i can see between date filters and projects (each projects has different resultcodes) and see here like 77 voicemails 120 not interested
-CDR
-Batch Report - here i can see how good the imported data is.
Ex.
data A) 20 sales
Data B) 10 sales
-Agent Report
Settings:
-Sip Trunk
43 freelancers are bidding on average €2637 for this job
Hey, Have checked the details provided , but need to clear some points. So please click on Chat button to initiate chat and send a message when you have some time to discuss further. Now I am putting a placeholder bid More
Hello, I have done Callcenter application before and i have good knowledge about it. I have in-depth knowledge of php, mysql, javascript , jquery, payment system integrations, API's, css, html, html5, wordpress. I wil More
Hello Ahmet! Greetings! I have carefully read your requirement and must say that you have explained your requirements very clearly. I have also consulted with my technical team lead & we do have few questions, wh More
Hi We have detailed 7+ years experience of using CRM with asterisk,queuelog,ami actions using websockets and sip setup,we have detailed expeirence of handling their logins starts,break stats,wrapup time ,hang up time, More
Dear Client,Hope you doing well. I have gone through your requirement and as per my previous work experience i am ready to start work immediately on your project. yes i am very much expertise with HTML, CMS, More
Hi, After reading your requirements I decided to place a bid on this project. It suits my experience and expertise. I am expert in completing bigger projects on time and on budget with quality. I am having overa More
Hi As per your requirement, you need to develop application for your call-center services. I have a technical team and have worked on these functional applications before. We will provide you the all relevant fun More
I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it thanks
Hi I have completely gone through your project description and based upon my analysis on your project. Our team have great expert in Mobile Apps and Web development having experience over 10+ years and have de More
Hello I have all the needed experience to complete this project. I can complete this project using asterisk and for the web part, can use angular. I have done similar solution before with all the features you liste More
Dear Hiring Manager, I read your job description and I am confident that I can exceed your expectations. As per you need a developer for the management system for your company I am able to do this task as I have More
