Callcenter Application


-Realtime Monitor - here we can see the agents realtime

-Scoreboard - Overview of top 10 agents

-Manage Dialer - Here i can give a boost to dialer & and the list what i have imported, i can choos to call randomize or begin with the oldest data or with the new imported data etc.

-Manage Resultcodes - I can add here a resultcode to any projects what i have selected.

-Search Records - I can find here any record in the database per project.

-Search CDR - with the phone number i can see a record when its called and how many time its called by the dialer.

-Download Recordings - I can download here records from the server.

-Recordings - i can listen here the whole conversation and even edit the resultcode of this client (what i mean with edit is example: From sale i can set it to Negative or canceled)


-Inbound Monitor - I can see here who is calling for the inbound but i can see this agents also in outbound real time monitor. only in inbound monitor can i see the inbound agents.

-Allow Incoming Line - I can choose here which project to allow the inbound and choose the agent who can get only the inbounds

-Sevice Level Report

Manage Projects:

-Manage Projects - Building projects, setting up Phone Number, Selecting the dialer like, Predictive Dialer, Preview Dialer, setting up the country code for phone numbers, Auto Recording, Durability Records in Days

-Overview Data - See the Imported Data Per Project

-Import Data - Importing and deduplicating data and its not importing de duplicates but option to export the duplicates

-Export Data - Exporting the sales or choosen resultcodes with many filters... i can show this later with images or teamviewer

-Delete Data - i can import data and the system only reads the data, and i can select headers from the file and database and say, if the phone number excist then set all to resultcode: Sale.

-Update Imported Data - I can update the updated phone number by selecting the headers of the file and DB and updating the list into the DB

-BlackList (Do Not Call)

-Deduplicate Blacklist - Reading the file and exports the file that does not excist in BlackList

Manage Callcenter:

-Email Templates - Each campaign can add a mail template and in this section they can set up the mail adres and the email template that has to be send, but the mail template can also be personalised

-SMS Templates - MessageBird via API

-Script Editor - Here we can make the scripts and add almost any option with HTML/PHP but the resultcodes must be selected in this Script Editor. when the script is done, you can select this script in "Manage Projects"

-Script Player - We can play the project without log in in the user account

Manage Agents:

-Add/Edit Accounts - adding account and selecting permissions

-Account Permissions - example Coaches are only enable to see the real time monitor and agent reports

-Accounts - here we can view the deleted users and the whole information that is imported when we did make the account

-Add Projects - i can even choose of the agent is allowed in a project or not, if not so the system will block and cant log in. but its every time automticaly allowed to all projects

-Agent Groups - i can add here agents in groep.. we have 4 callcenters in citys so we can add each agent in a group with the name of the citys


-Logged In Time - i can see here the whole time they logged in

-Agent Hours - i can see which days the agent has logged in

-Resultcodes Report - here i can see between date filters and projects (each projects has different resultcodes) and see here like 77 voicemails 120 not interested


-Batch Report - here i can see how good the imported data is.


data A) 20 sales

Data B) 10 sales

-Agent Report


-Sip Trunk

Skills: Asterisk PBX, JavaScript, PHP, Software Architecture, VoIP

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About the Employer:
( 0 reviews ) Kayseri, Turkey

Project ID: #17402075

43 freelancers are bidding on average €2637 for this job


Hello, I have checked your requirement, We will design and develop A Call center application with all features which you have mentioned and ready to start this project. We will complete your each & every required ta More

€3000 EUR in 40 days
(192 Reviews)

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€2500 EUR in 10 days
(61 Reviews)
€2500 EUR in 30 days
(50 Reviews)

I have seen your job posting and I have to ask some questions. Please come over the chat so we can discuss things. All the skills/experience will be discussed/revealed over the chat. It seems like an interesting proj More

€2500 EUR in 30 days
(55 Reviews)

Hello i hope you are well. i have highly experience in Mobile application development . Already build many app from scratch and done customization related work . As you want to make Callcenter Application we ar More

€1888 EUR in 55 days
(529 Reviews)

Hello, I have done Callcenter application before and i have good knowledge about it. I have in-depth knowledge of php, mysql, javascript , jquery, payment system integrations, API's, css, html, html5, wordpress. I wil More

€1500 EUR in 30 days
(330 Reviews)

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€2000 EUR in 30 days
(325 Reviews)

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(80 Reviews)

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(33 Reviews)
€2000 EUR in 30 days
(131 Reviews)

Hi, After reading your requirements I decided to place a bid on this project. It suits my experience and expertise. I am expert in completing bigger projects on time and on budget with quality. I am having overa More

€2500 EUR in 30 days
(49 Reviews)

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€2500 EUR in 30 days
(59 Reviews)

Dear Ahmet K., I have gone through your project "Callcenter Application". Relevant Skills and Experience Having skill set in Asterisk PBX, Javascript, PHP, Software Architecture, VoIP with an experience of 10 year More

€1800 EUR in 36 days
(46 Reviews)

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(34 Reviews)

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(42 Reviews)

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(72 Reviews)

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(32 Reviews)

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(55 Reviews)

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(26 Reviews)

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(8 Reviews)