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Cannot send emails to hotmail users

We have a new dedicated server and we cannot send emails to [login to view URL] users.

We were in another dedicated server without any problems with hotmail before migrating to liquidweb 3 weeks ago and since then we have the following problem.

Lets say our domain name is [login to view URL]

PROBLEM EXPLANATION

- If a Hotmail user sends email to user@[login to view URL], the email is received without any problems

- If user@[login to view URL] replies to any email received from any Hotmail account, the email is received without any problems

- If user@[login to view URL] creates a new email to send to any Hotmail account, the email never gets delivered (we have checked the “Other” and “Junk” folders etc), UNLESS the recipient has user@[login to view URL] in their outlook contacts.

- user@[login to view URL] never receives a Mail Delivery Error.

- And even worse, from Web Host Manager (Mail Delivery Reports) the result shows as Accepted and the event as success so we don’t know that our email never reached the destination

WHAT WE HAVE TRIED SO FAR

- We have a valid, correct dkim and spf record. Checked with multiple tools

- We have checked outlook settings from where we send emails from user@[login to view URL] to any hotmail account and these are correct, using SSL and authenticating before sending email

- We have tried sending to the same Hotmail accounts from different domain names not on our dedicated server, and they go through ok

- We have tried sending from different domains to different Hotmail accounts and the problem is still there

- We have registered our IP with Microsoft’s JMRP and SNDS. Our IP is not listed as blocked

- We have a sender score of 99

- Our sending volume from our dedicated server is very low

- Our IP is not blocked in any major blacklist

- There is no spam on the server, and the mailserver works fine- We have opened tickets with microsoft and their reply "We have re-investigated i do not see anything offhand with the IP's (......) and we do not find any [login to view URL] deliverability issue with it. As per our research, this IP is currently not under any active block lists from our end."

[login to view URL]

Skills: DNS, Email Handling, Email Marketing, Linux, PHP

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About the Employer:
( 1 review ) Paphos, Cyprus

Project ID: #16059351

29 freelancers are bidding on average €371 for this job

KESHAVINFOTECH

I have checked your given detailed description in detail and got the over all idea about the flow. If you like my proposal then I would like to come up with my plan. :-) Relevant Skills and Experience I will provide More

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kuldeepvk

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codetrance

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tangramua

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muquimk

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technoweb7

A proposal has not yet been provided

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sonarkaushik

I am very able to fix this and ready to start

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s2fdsindia

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hastetechindia

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navabiradar

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mrodrigue84

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