Cannot send emails to hotmail users

We have a new dedicated server and we cannot send emails to [url removed, login to view] users.

We were in another dedicated server without any problems with hotmail before migrating to liquidweb 3 weeks ago and since then we have the following problem.

Lets say our domain name is [url removed, login to view]


- If a Hotmail user sends email to user@[url removed, login to view], the email is received without any problems

- If user@[url removed, login to view] replies to any email received from any Hotmail account, the email is received without any problems

- If user@[url removed, login to view] creates a new email to send to any Hotmail account, the email never gets delivered (we have checked the “Other” and “Junk” folders etc), UNLESS the recipient has user@[url removed, login to view] in their outlook contacts.

- user@[url removed, login to view] never receives a Mail Delivery Error.

- And even worse, from Web Host Manager (Mail Delivery Reports) the result shows as Accepted and the event as success so we don’t know that our email never reached the destination


- We have a valid, correct dkim and spf record. Checked with multiple tools

- We have checked outlook settings from where we send emails from user@[url removed, login to view] to any hotmail account and these are correct, using SSL and authenticating before sending email

- We have tried sending to the same Hotmail accounts from different domain names not on our dedicated server, and they go through ok

- We have tried sending from different domains to different Hotmail accounts and the problem is still there

- We have registered our IP with Microsoft’s JMRP and SNDS. Our IP is not listed as blocked

- We have a sender score of 99

- Our sending volume from our dedicated server is very low

- Our IP is not blocked in any major blacklist

- There is no spam on the server, and the mailserver works fine- We have opened tickets with microsoft and their reply "We have re-investigated i do not see anything offhand with the IP's (......) and we do not find any [url removed, login to view] deliverability issue with it. As per our research, this IP is currently not under any active block lists from our end."

[url removed, login to view]

Skills: DNS, Email Handling, Email Marketing, Linux, PHP

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About the Employer:
( 1 review ) Paphos, Cyprus

Project ID: #16059351

30 freelancers are bidding on average €377 for this job


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