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Customer Service FR/EN

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media

Requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

Customer Service

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Multitask

Patience

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Analysis

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

Skills: Business Analysis, Leads, PHP, Project Management, Sales

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About the Employer:
( 0 reviews ) Longueuil, Canada

Project ID: #20056358

14 freelancers are bidding on average $256 for this job

adicoman

Hi, I am very interested to work on your project. I have 17+ years experience in Web Development using a large variety of programming languages, frameworks, database architecture, APIs, CRMs, ERPs, mobile development More

$750 CAD in 27 days
(55 Reviews)
5.8
amitadlakha04

Hello SPQInc I am expert in PHP ,codeignitor, Mysql , HTML , CSS , Javascript , Jquery , AJAX , web development. I have following skills : Analyse des Affaires, Leads, PHP, Gestion de Projet, Ventes PHP - Expert! Wit More

$95 CAD in 12 days
(26 Reviews)
5.2
johnadel88

En, how much you are willing to pay? Regards John.

$250 CAD in 1 day
(13 Reviews)
4.1
Developer000

Feel fee to contact me forCustomer Service FR/EN .Shoot me message to discuss further more details .We provide the comments,images,videos,demos and live sessions in order to help the [login to view URL] payment only after t More

$150 CAD in 3 days
(6 Reviews)
4.0
Scorpius1116

Web Site / Web App development Expert here I have 9 years of web development experience and i have deep knowledge about web development. NodeJS, PHP, Python, RoR are all familiar to me and frontend frameworks such as r More

$140 CAD in 7 days
(2 Reviews)
1.2
nissimamerica

good seller and profecional worker that can make you sell more and get to people by internet and other media.

$166 CAD in 3 days
(0 Reviews)
0.0
smith1989

Dear Sir / Mam, In relation to the job post, I Pratik Saraogi consider myself to be an ideal candidate for the position. I have been associated with BPO / Call Center industry for almost 9 years now where I hav More

$722 CAD in 1 day
(0 Reviews)
0.0
$155 CAD in 5 days
(0 Reviews)
0.0
moetazbensalah

tout a fait compris du travail demandé j'ai l'honneur de demander de votre haute bienveillance d'avoir accepter ma demande d'offe car d'apres mes experiences et mes etudes je peux vous aider

$155 CAD in 3 days
(0 Reviews)
0.0
maheshalw100

I am a good sailler and do any job with great effort so you can trust me and choose me for this work

$166 CAD in 7 days
(0 Reviews)
0.0
chinaemeluj

I have handled sales in a organization before and this will not be a hard job for me. Relevant Skills and Experience Creative, writing, sales management, and data entry.

$177 CAD in 3 days
(0 Reviews)
0.0
Steffialice

Hello. Thank you for the opportunity listed on the website. I have worked for a reputed company and had been handling supervisor inbound/ Outbound calls. Worked in B2C and B2B projects. Currently handling daily report More

$250 CAD in 22 days
(0 Reviews)
0.0
calypsoleopard

Hello, I am a native English amd French speaker and I would be deligted to assist you in this project. I have over 6 years of experience in telesales and customer service and have been exposed to many campaigns over a More

$250 CAD in 5 days
(0 Reviews)
0.0
yourvirtualworld

We are currently handling the customer support requirements of various companies in the US. We do chat support, email support and answer calls. We use the client's project management or ticketing system. About me: I More

$160 CAD in 3 days
(0 Reviews)
0.0