Closed

Customizing Asterisk Call Queue Distribution from the source code

We have a call centre system using Asterisk. With Asterisk only supporting the following call distribution. We need to tweak the queue behaviour to reset agent idle time in two event, after agent has hung up an incoming call and after agent end pause. If you base on the ring stretagy of least recent, we can achieve the agent idle time reset on the incoming call. However we need to reset the agent idle time when they end their pause as well.

ringall: ring all available agents until one answers (default)

leastrecent: ring agent which was least recently called by this queue

fewestcalls: ring the agent with fewest completed calls from this queue

random: ring random agent

rrmemory: round robin with memory, remember where we left off last ring pass

rrordered: same as rrmemory, except the queue member order from config file is preserved

linear: rings agents in the order specified, for dynamic agents in the order they logged in

wrandom: random using the member's penalty as a weighting factor, see asterisk documentation for specifics

Please provide a simple presentation on your solution to solve this case. Upon understanding your troubleshooting, we will award you as soon as possible.

Thank you,

Skills: Asterisk PBX, FreeSwitch, Linux, PHP, VoIP

See more: asteriskguru queue statistics source code, asterisk call queue log, asterisk call center open source vtiger, asterisk call center tutorial, asterisk queue auto pause, asterisk queue table, asterisk queue hints, asterisk 13 queues, asterisk queue file, asterisk queue stats, asterisk queue example, call budgeting vb source code, making call blacberry application source code phonecalllog, call block android source code, call blocker android source code, call duty aimbot source code, call control android source code, queue management source code, click call voip html source code, key distribution source code

About the Employer:
( 19 reviews ) Singapore, Singapore

Project ID: #18960867

6 freelancers are bidding on average $625 for this job

kingAsterisk

Hello, we have 10 year experience with Asterisk + freepbx. we provide pbx installation, configuration & modify GUI part + report part. We Expertes in Asterisk, vicidial, A2billing, FreePBX, Voicebroadcasting & SMS More

$555 SGD in 10 days
(40 Reviews)
6.2
AdhamSoft

--****** Give me the chance to help you ******-- This link is a System for Event Management [login to view URL] It is a great system for such field Click link as a sample of what I More

$250 SGD in 10 days
(51 Reviews)
6.0
abusayed2004

I can do it, I have 9 years of Linux and VoIP experience and I am a Digium certified, I am sure I can do it thanks

$500 SGD in 7 days
(70 Reviews)
6.2
shenji108

Hello, Sir! I have built mobile app like you need. I can speak in English freely. I have read your idea and so much interested in your project. I have ever developed many Android apps with Java, Kotlin & ios Apps w More

$555 SGD in 4 days
(1 Review)
1.5
Doulfikar

Greetings, Hi, I have 8 years of experience in mobile application development. I am flexible in dealing with the project with you, I will deliver quality approved work because I am not here for one time work, I wan More

$777 SGD in 30 days
(0 Reviews)
0.0
braazycorleone

I made a similar application with NODE ARI of asterisk which routed calls to longest idle agent. For this we used an array within the node application to make it fast and wrote to db asynchrinously Relevant Skills an More

$1111 SGD in 30 days
(0 Reviews)
0.0