My domain has exceeded the max defers and failures per hour (5/5 (100%)) allowed?

One of my clients has started getting this error recently.

Domain (name removed) has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded

I've done some "googling" and it seems that either the the website on his main domain or the one on his subdomainmay have become vunerable to some sort of "hack" and is being used to send spam email.

I have uploaded a couple of screenshots from the file manager section of cpanel which may help identify the problem but both of these websites are only "small" ones with around 5-10 pages of plain HTML but may contain some sort of CSS "scripts" which could be the cause of the hack?

I'm not sure what software was used to build the main site but the one on the sub domain was created in Artisteer

I have full administrator access to his cpanel and am looking for someone to resolve this problem within the next 48 hours before his offices reopen at 9am on Monday (UK time)

If you need any further info then please feel free to contact me.



I am just leaving home for an hour or so but will be award the project when I return.


Thank you for all your offers

I will be reviewing them in the next couple of hours and then will be awarding the project.

I've had some work done in the past on a WordPress site via a site similar to Freelancer the name of which begins with the letter "F" and it cost me around £50 so if your bid is this amount or below you will be in with a chance of being awarded the project.


Skills: CSS, Javascript, PHP, Web Hosting, Website Testing

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About the Employer:
( 6 reviews ) Leicester, United Kingdom

Project ID: #16458290

Awarded to:


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