MoGi Group is an award-winning multilingual video games services company.
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?
Our player support department supports over 650 games developers across the globe.
We’re currently looking for a dynamic addition to our vibrant team of over 200 in-house player support agents who can provide top class support in a fast-paced and active environment.
Processing questions and problems from users through a ticketing system
Answering queries on blogs and forums as well as social media channels
Getting familiarized with the games so you can advise players
Getting creative in finding solutions to technical problems and bugs
Encouraging user loyalty by providing an outstanding service
Contributing to studio-wide community strategies
Supporting the community managers with ad-hoc tasks
A native level of German with excellent oral and written skills
A strong proficiency in the English language
Passion for and knowledge of games
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills
Good knowledge of MS Office
Excellent interpersonal skills