Helpdesk software with configuration

Job Description:

Requirements: An open sourced (preferred) help desk software which can do following

1. Any email sends to primary email either create a new task or ticket or amends the existing tasks

2. New tasks either get auto assigned or manually assigned

3. Each task has one owner and multiple watchers (who need to know but are not responsible for actions)

4. Permissions based on domains and group memberships.

5. One user can have more than one group membership across multiple domains

6. Dashboard – information available based on domain and group membership

7. Some mechanism for notifications;

a. A new task or ticket is created

b. Tickets are not updated for certain period based on SLA defined Identify the tickets which failed to meet the SLAs and also identify the user who is assigned to such tickets

8. Available on desktop and as a mobile app

9. Available to external user and customers


1. 1. Commercial application which have cost per user, like Jira, Service Desk Plus etc. are last resort. First effort to get free open source (iTOP, FreeScout etc. ) or an application with minimal cost

2. A documented setup configured for demo is needed with non production domain before it is accepted.

Skills: PHP, Software Architecture, Helpdesk, Software Sales, Open Source

About the Client:
( 14 reviews ) Richmond, Canada

Project ID: #36255687

18 freelancers are bidding on average $150 for this job


Hi, We are pleased to submit our bid for the development and implementation of an open source help desk software solution for your organization. As per your requirement I understand that it is a task management softwar More

$200 CAD in 7 days
(173 Reviews)

Hi, As an expert in help desk software, I can provide you with an open-source solution that meets all your requirements. I recommend using OTRS, a web-based ticketing system that is highly customizable and scalable.

$250 CAD in 2 days
(209 Reviews)

I have a few questions regarding the specs of the project. Could we please have a word? My Skills: Software Architecture, Helpdesk, Software Sales, PHP and Open Source

$30 CAD in 7 days
(130 Reviews)

Hello, I Develop PHP Websites from scratch Customize the existing ones or Fix errors for your current website in Laravel, CodeIgniter, WordPress, Ecommerce, and Core PHP. What Do I Offer? PHP Scripting Front End More

$210 CAD in 7 days
(30 Reviews)

Greetings! I have read your description carefully and understand what you actually need. I am an experienced developer and can handle this project easily and in perfect manner. I am available now and can start right aw More

$250 CAD in 4 days
(4 Reviews)

Hi, Osticket is fampus opensource ticke system that fulfill your requirements, please connect with me incan help you to setup any ticket based source system. Regards, Fahad

$60 CAD in 1 day
(53 Reviews)

Hello, Greetings for the Day!!! I have gone through your requirement and understood every aspect of them As an experienced developer, I have worked with various open-source help desk software such as iTOP and Free More

$250 CAD in 30 days
(1 Review)

Hello, Hope you are doing well! As a experience developer, I will assist you with your project as per your need. I can assure you that if I get the opportunity to work with you then you will get top-notch expertise i More

$100 CAD in 2 days
(0 Reviews)

Hi there After reading about your projects details and I'm really interested in your project & I can start immediate. I can finish this task ASAP. Please come via chat to discuss more. I have been working as a profes More

$99 CAD in 5 days
(0 Reviews)

IT professional with five years of experience, specializing in Windows server, hardware and software configuration, system administration, and database administration. Proven track record of coordinating with hotel man More

$140 CAD in 7 days
(0 Reviews)

Hi, I have experience working with open source software such as iTOP and FreeScout, and can set up a demo for you to ensure it meets your requirements before moving forward. My skills include email management, task as More

$100 CAD in 4 days
(0 Reviews)