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Helpdesk System

We are an IT Services company, we do ON site and Remote Support. Sales of hardware and Software.

I need a CRM system where I can do the following:

i. Add new customer: Contact info, Address with KM, Account status

ii. Log tickets for customers: When a ticket is logged - An Email receipt to be automatically sent to the customer

ii. Assign ticket to Technician: Details of ticket/Call to be Emailed to Tech and a copy sent to customer

v. Engineer to be able to update ticket (add time spent on the job, mileage travelled )

Option to place call on hold/pending, close

iv. Option to view all Active tickets, Closed, on hold

Skills: PHP, Software Architecture, MySQL, HTML, CRM

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About the Employer:
( 0 reviews ) Cape Town, South Africa

Project ID: #27445220

21 freelancers are bidding on average $553 for this job

hits

I have developed s similar system for inhouse use for a corporate house. What I understand: - customer master - when you add customers, their login details will be created and emailed to them so that they can login t More

$750 USD in 15 days
(1023 Reviews)
9.1
seekdeveloper

Hi, I have read your post and understood your requirement. Looking for the freelancer to work on your next project? Or just need some issues/bugs/fixes ASAP? I have 11+ years of software experience in fortune 500 comp More

$750 USD in 7 days
(131 Reviews)
8.8
coolguyinus2004

do you need any calls done via twilio API or something? do you need any fancy design than just plain html in tables/css? I can do all these with PHP/MYSQL coding with security and create a custom based helpdesk system More

$550 USD in 8 days
(358 Reviews)
7.7
AwaisChaudhry

Hi there, I have read the brief details on the job listing. You can check my experience, customer feed backs and my portfolio here: https://www.freelancer.com/u/AwaisChaudhry?w=f I believe its a doable job I have grea More

$750 USD in 29 days
(91 Reviews)
7.9
Friends4it

We already have built large scale applications, CRMs, ERPs and huge systems can be found at our website. Like [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] https: More

$750 USD in 6 days
(400 Reviews)
8.0
kanika6665

Hello! Your project caught my interest. First let me quickly introduce myself. My name is Kanika, and I am a Web designer & Dev.I only bid on jobs I am 100% confident I can complete on time & on budget.. I am Good at M More

$530 USD in 22 days
(78 Reviews)
6.9
(9 Reviews)
6.7
ayesha0124

Hello, I hope you are doing great. I have good experience with doing similar jobs. You can check my portfolio. I can do this job because have great experience with HTML, CRM, PHP, Software Architecture and MySQL. Pleas More

$750 USD in 12 days
(16 Reviews)
6.2
akhileshgandhi

Hello, Greetings from India. Team of CRM experts already worked on Helpdesk System as per specification before and can share details and demo regarding the same once we connect. Ready to give demo before we move forwa More

$500 USD in 7 days
(21 Reviews)
5.6
sharad197

Hi there, I'd really like to work with you on OSTicket if needed. osTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. My name is Sharad and I More

$750 USD in 7 days
(1 Review)
4.7
umairkaramat24

Hi! How are you doing? I have read the project description and really interested in this job, I have 4 years’ experience doing similar jobs regarding to these skills HTML, Software Architecture, PHP, MySQL and CRM. You More

$750 USD in 12 days
(16 Reviews)
4.8
abdulnazar

hi there, I am an experienced programmer. I would like to work on your project. I can complete the work on time and within your budget. thanks

$444 USD in 20 days
(9 Reviews)
3.8
vinodkmr5220

Hi Already Have Live to show you Sample of CRM i Saw your requirement , I can say that , I have already worked on similar software/apps What i am understanding from this is you want some kind of crm/erp Let us discuss More

$500 USD in 7 days
(4 Reviews)
3.7
pbmohitseth

Hello, I have 9+ years of experience in web design and development. I do your project. I am lucky if i work with you. I am available 24x7. Please contact me asap. I am waiting for your response. Thanks & warm regards More

$250 USD in 1 day
(26 Reviews)
4.0
Kriogen

Hello, I have extensive knowledge of PHP and used to design lots of different systems. I can create a helpdesk system with all your requirements in 4 days as long as you agree to work with me. Do you want anything else More

$400 USD in 4 days
(5 Reviews)
3.4
KMilan27

Hi, I have rich experience with CRM System using Laravel and MongoDB so it's suitable for me. Let's discuss more in chat. Thank you Milan

$500 USD in 7 days
(3 Reviews)
3.0
Willinton06

I did a project like this a couple weeks ago, 5 days should be enough, as long as you want everything on english it should be fine, but I need more details, do I need to make the DB? do you want to run it locally or in More

$500 USD in 5 days
(2 Reviews)
2.7
andreazanardo

hi. i have lot of experience. i can do ut. please write tilo me and i Will Happy ti help you. I have lot of years on support systems.

$250 USD in 1 day
(0 Reviews)
0.0
pgtsind

Hi, I can design and develop this CRM per your requirement. I am a Full Stack developer and experienced in developing customized software solutions as per business requirements. I also provide maintenance and support More

$300 USD in 15 days
(1 Review)
0.0
adnankhan88

Hello, We have a Ticketing Solution in place which is being used by Customers in South Africa. The Solution is available on Cloud with 24*7 Support and can be deployed within Couple of Days. If you interested in seei More

$500 USD in 7 days
(0 Reviews)
0.0