We are looking for a development team that can build and service a proposed platform offering features and functions that are explained briefly here. The platform is meant to be a web-based one with an app roll out in the near future. The platform is meant to connect visitors to its members for the purpose of fulfilling certain services that will be offered through the platform. Another key objective of the platform is to enable its members to get clients through the visitors of the platform. Through the interactions on the platform, it aims to develop a comprehensive database that reflects on a functional dashboard and is protected with proper security measures. The services offered to visitors of the platform are free and paid, while the members of the platform sign up with subscription packages of their choosing, requiring integration of a payment gateway.
The platform has three categories of users, namely:
• Visitors or Clients
The visitors must be able to use features like forms, online chat and document sharing to interact with members. The platform serves to establish an initial connection for the visitor to a member, after which interactions may continue through the visitor’s email.
The members have access to a dashboard that enables them to operate on requests placed by visitors. The dashboard must serve as an inbox to receive forms and files. Members must be able to respond to these like an email service. Members must also have profile information and account settings. This would mean member accounts and a signup function for new members.
The administrators have access to a dashboard that enables them to carry out certain functions like member assigning and verifications, monitor the interactions on the platform, handle payments, view captured data and analytics and print reports. The dashboard must also have a CMS to control information on the website of the platform. There must be a master administrator account and other administrator accounts whose permissions levels must be managed.
The platform will have certain features and functions that can be spread across different release plan based on their priority. We are looking at a web-based platform for the first release, which can be further extended to an app for the visitors and members. The features and functions are described briefly below.
• Forms to post requests by visitors with their details and files
• Online chat for visitors and members
• Document sharing between visitors and members
• Payment gateway integration
• Member profiles, accounts and dashboard
• Dashboard with email and text editor integration and chat feature with scheduler
• Desktop and Push notifications for dashboards
• Member signup and account creation
• Administrator accounts and dashboard
• CMS integration in administrator dashboard
• Payment handling in administrator dashboard
• Blog with search on website
• Building database – records of all interactions, visitors and members
• Call Management – incoming IVRS and forwarding, recording, outgoing and tracking: This feature is of low priority and we are looking at a later release only for this.
For certain functions, the forms submitted by visitors are sent to the administrator, who assigns the task to a member. After the members fulfil the tasks, the administrator must verify the task for the response to be sent to the visitor’s email.
The design and mock-ups for the platform’s website and dashboard will be provided. The dashboard and database structure mock-ups will also be provided.
To take discussions forward, we are looking for an estimated budget and timelines for the development of this platform.
25 freelancers are bidding on average ₹382238 for this job
we have gone through your requirements, we have good team to complete this project and we have all required skill sets. we will complete you project on time and provide support also after development