Completed

Need a Website back online

My hosting company sent a notice that my website was hacked and I need a file removed. Please see the notice below:

Hello Jason,

This email is to inform you that our internal systems have identified potential malware active on your account. Please review the email in it’s entirety and take the appropriate actions outlined below.

We wanted to alert you that our real-time security monitoring has detected that your web hosting account has been compromised due to vulnerabilities in exploitable scripts/code that reside on your web hosting account.

This e-mail is designed to quickly and efficiently help you get your website back online. Please carefully follow the instructions outlined in this e-mail to expedite the process.

The following file(s) have been affected:

###

{HEX}Malware.Expert.generic.malware.112 : /home/partytime/public_html/wp-content/themes/canvas/[login to view URL]

###

Steps to Resolve:

=================

1. Reply to this e-mail with your IP address.

We will allow an authorized connection to your account by allowing an authorized IP address to connect to your account. If you do not know your IP address, in Google type "Google what is my ip address". An example of an IP Address: 111.222.333.444. If you have a webmaster that takes care of your website, please ensure that we are provided their IP address.

2. Remove or Replace affected files.

You will be required to remove the affected file(s) that are listed above and/or replace them with clean versions. Once this process has been completed, respond to this e-mail informing our support staff that you have done so. We will verify and if approved, we will restore your website's access to the Internet.

Should you be unsure how to cleanup your account simply reply back to this email requesting assistance. GreenGeeks does provide an quarantine service to quickly remove the affected content.

Please Note: GreenGeeks is unable to verify however if by directly removing (and not replacing) the content, will have negative impacts to your website.

Best Practices for the Future:

==============================

1. Check all computers used by you to manage the website/account using a reputable anti-virus scanner and remove all viruses/trojans if something is detected.

2. Log into your cPanel from a clean computer and reset all passwords (cPanel/FTP/mail/Mysql) to something that's hard to guess such as. You can checkout GreenGeeks "Secure Password Generator" at: [login to view URL]

3. You can subscribe to advanced pro-active site monitoring that will automatically check for vulnerabilities on your site and notify you ahead of time.

Learn more details about this service at this link: [login to view URL]

WordPress Related Security Resources:

[login to view URL]

[login to view URL]

[login to view URL]

Joomla Related Security Resources:

[login to view URL]

[login to view URL]

Should you have any questions or concerns about the above information give us a call at 1-877-326-7483 to speak with a support agent.

I need this taken care and I'm available for the next 2 hours to assist.

Skills: HTML, Internet Security, PHP, Web Security, WordPress

See more: why is my website down godaddy, website down reason, my website is down wordpress, website down troubleshooting, check website status, my website is down how do i fix it, check website online, how to get into a crashed website, I need website (+logo, +flyer, +business card) for my small growing company. Main Industries: Agriculture, Chemicals, Energy and, I need website (+logo, +flyer, +business card) for my small growing company., I need website for my small growing company. We export agricultural products (beans, pulses, fertilizers...) , want to create a website for my agriculture company, i want template website for my scientific company, i need a company to develop my website, i need a company for designing my website asp net

About the Employer:
( 18 reviews ) Katy, United States

Project ID: #17022877

Awarded to:

naveed25

I can remove the malware now and can live your website. I am ready for this. I am ready for this. I am ready for this. Thanks

$25 USD in 0 days
(198 Reviews)
6.9

4 freelancers are bidding on average $35 for this job

dagdya99

Hi, I'm interested to work on your project, I will start project immediately Please let me know if you require any detailed information. Waiting for your reply Thanks Dev

$35 USD in 1 day
(490 Reviews)
7.7
enovtec

Hay, Wordpress security specialist here, I have helped countless people save, secure and recover their hacked or infected websites. Please award me the job, provide me the hosting details and I'll get it done right awa More

$45 USD in 0 days
(227 Reviews)
7.4
SHIHABSHARAR

Hi ! i can help you to clean malware manually from your [login to view URL] give me a knock if you are interested for a [login to view URL]!

$35 USD in 0 days
(89 Reviews)
6.2