Olark Webhook => OsTicket API

Olark offers the possibility that after a chat the chat transcript is sent to a php file.


[url removed, login to view] => Check the sample for offline messages.

This PHP File should convert that json ([url removed, login to view]) and push the data against the OSTicket API.

Sample OSTicket PHP

[url removed, login to view]

[url removed, login to view]

in the PHP file you see a data array => here we would need the json decode of the data which Olark has sent.

Desired result

1.) Sample php file which is able to process the data for olark and pass it to osticket.

2.) in OSticket we would like to have a case filled with the following attributes





The message should consist of the message itself (olark:items:body) + the data from the olark:visitor - kind, id, city, region, etc)

So it would look like

Please help me...blablablabla

Kind: visitor

ID: alsdjflajkdsf

phonenumber: 123123

city: Palo Alto

ip: ....


Skills: JSON, PHP, Software Architecture

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Project ID: #14688466

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