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omnichannel platform

THE INCOMING DIALER COMING OUT

INTERACTIVE VOICE SERVER (SVI)

Mass or unit numbering by Entering or Exiting. Preceded or not by an SVI. Rebound other possible media depending on behavior

Autonomous management of Strategies and Campaigns

Flexible strategy before or during broadcast (delays, numbering rate,...)

Management of the call banner, labels and activities of agents

Unlimited rebound strategy and media creation library

Tracking online and real-time consumption

Omnichannel strategies (depositing answering messages, SMS or EMail, creating intelligent routes, platform agility, personalized statistics

Practical and effective solution for centres that operate a large number of incoming/outgoing calls with immediate contact

VOICE MESSAGE - DROP-OFF ANSWERER

Automatic messages with or from

without interactions, bounce, Selfcare,

relation. Built-in Audio Studio, variable management. Answering detection > 95%.

100% automated and personalized contact strategy of all your listings on one or more combined media (Vocal Message, Dialer, SMS, MyPay and E-mail)

Processing campaigns on interactive N-day behavioral strategies with multiple media in one campaign

Permanent support: creation and evolution of strategies, call scripts, message writing, broadcast period and cadence, display, etc.

Tool training, analysis of performance indicators, provided by tailor-made performance-taking Selfcare from start to finish

Flexible strategy before or during numbering (call pressure, deadlines, dates and bounces...)

Construction of Incoming or Bounce Invitational Vocaux Server

View numbers, with choice of policies,

Managing Scripts and Call Campaigns independently

Quality: hot or cold recording of external contacts, statistical monitoring, incoming queue management, blowing before transfer.

Multi-channel selfcare bounce library (responder, SMS, email, voicemail construction with or without variables)

Tracking online and real-time consumption

Link Media Voice, Sms Simple, SMS BOT or Email for greater efficiency on untapped contacts (bounce or unit campaigns)

email

Integrated email creation editor with message delivery tracking

Tracking (distribution, opening)

Variable integration

Image and logo integration

Built-in html editor for better comfort of creating email template

Unlimited number of creations

SMS

En masse or bounce on another channel.

Personalization of content, stop management and time out

Managing Scripts and Broadcast Campaigns Autonomously

Flexible strategy before or during broadcast (delays, broadcast rate,...)

Unlimited variable management, character counting, directional payment link

Unlimited Creative Library in Selfcare

Tracking online and real-time consumption

Skills: PHP, MySQL, Asterisk PBX, Linux, VoIP

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About the Employer:
( 0 reviews ) Saint Ouen, France

Project ID: #30219777

2 freelancers are bidding on average €1200 for this job

(1 Review)
0.6
BatraAditi99

Hi, I am interested in this project. I can provide you with the Customised Omni Channel Platform needed for your project in a creative and professional manner. We have previously worked on various Personal blog project More

€900 EUR in 15 days
(0 Reviews)
0.0