got this from my hosting support ..
Thank you for getting back to us.
I noticed the following error in the server logs:
[Tue Jan 16 18:35:18.130544 2018] [:warn] [pid 39241] [client [url removed, login to view]] Timeout waiting for output from CGI script /home/aiki5732/public_html/[url removed, login to view]
I've increased the dynamic timeout for the [url removed, login to view] script,by including the following line in the .htaccess file, but the script was still timing out.
<Files ~ ".php">
SetEnvIf Request_URI "[url removed, login to view]" DynamicTimeout=300
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