Visual IVR

A call center with yearly more than 5 million calls wants to optimize the customer experience by reducing customer waiting time and drive down operating cost by using "Virtual IVR" technology. Within three month you need to implement the software. Use-case: customer calling can choose to receive an SMS to his phone to access the Visual IVR system for self help. The SMS contains a link that opens a webpage in which the customer can input his technical problem and location data. The link triggers the opening of a new customer case in the case management system, the phone number functions as the customer ID. After the info-transfer is complete and the case is opened the chat system delivers a confirmation to the customer.

Skills: Asterisk PBX, Java, PHP, Software Architecture, VoIP

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About the Employer:
( 0 reviews ) China

Project ID: #17345109

15 freelancers are bidding on average $54592 for this job


Dear RainydayAPP, I do have relative experience achieving something like yours "Visual IVR" thusly I am expecting discuss and progress. Relevant Skills and Experience I have 10+ years of experience in Asterisk More

$50000 USD in 12 days
(45 Reviews)

Hi there, We are a team based in Argentina with strong experience in software and mobile development. We are very interested in developing such a system, given that as a client we know what is expected to be attend More

$55555 USD in 10 days
(27 Reviews)

Hi, i can implement vitual IVR for you The experience our team have in VoIP and WebRTC is Developing and maintaining VoIP/Sip applications in .net/c++. Developed WEBRTC Media Gateway in C++. To Link PBX Vendors More

$55555 USD in 10 days
(19 Reviews)

Hi! What technology do you want to be used on the back end of the project? Do you have specs available for a review? If so – please share and my team will investigate on what is the best stack for the project Please More

$55555 USD in 90 days
(15 Reviews)

I can do it, I have 9 years of linux and voip experience and I am a digium certified, I am sure I can do it I have team for software developer

$50000 USD in 70 days
(56 Reviews)

Dear Client, Thanks for providing opportunity to bid on the project I have 8+ years of experience in making site on php using myql from scrap. Some of the PHP sites are:- [login to view URL] http:/ More

$50000 USD in 90 days
(14 Reviews)

Hello, Have a nice day. I am owner of I-TECH. We are a company offering software development services. We will design the required IVR software. Please feel free to contact us. Best Regards, Shahbaz.

$80000 USD in 90 days
(8 Reviews)

Dear sir. Please see my profile and history. I have strong skill for Asterisk PBX & VoIP technology. The IVR stands for Interactive Voice Response, and is used to describe a system where a caller navigates through More

$50000 USD in 90 days
(18 Reviews)

Hello I have 10 years of experience in the telecom and web industry and done many similar project with Asterisk and Freeswitch. I can complete the project fulfilling your complete requirement and can deliver it on t More

$50000 USD in 60 days
(26 Reviews)
$50000 USD in 90 days
(10 Reviews)

Hello, we can do this for you. We have developed several VR apps. When can we discuss your project? Here are samples of work: [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] More

$50000 USD in 30 days
(7 Reviews)

I am an IITK graduate and I have 11 years of experience in software development. I have 100% completion rate and I have finished projects with the highest level of customer satisfaction. I have a team of rock star dev More

$55555 USD in 10 days
(25 Reviews)

Off-course, I can assist you on this. This is Amit Sharma on behalf of Samyotech Labs and I am contended to present my proposal for your valuable project. Our Approach:- We would initiate your project by providing More

$55555 USD in 60 days
(5 Reviews)
$55555 USD in 30 days
(0 Reviews)
$55555 USD in 100 days
(0 Reviews)