We are looking for either a solid freelance developer or a small team to create a live chatbot for any website and that also integrates into facebook messager.
To create a live chat plugin that can be used on any type of website by either installing code or a plugin (depending on the website system) the live chat system will work like any major Live Chat software – answer customers quires or pre-sales questions via the website and use our website/server to host the website owners admin section and messaging system, but with one key difference, a chatbot built in.
They chatbot will work like any normal auto-reply bot, the website owner will type in key questions and answers, but can also easily add new replies based on questions that cannot be auto-replied by the chatbot. We will also need it to grab key information from WooCommerce or Spotify like order status, tracking, cart information etc. The chatbot will use that information to answer questions like "where is my order" and reply by finding what the status of the order is, if it has shipped and supply any relevant information like tracking codes / expected a delivery date.
In order for the chatbot to understand this, the customer must select if it is a new customer or a previous customer and if previous they will need to also input their order number/reference.
We would also like to integrate [login to view URL] and [login to view URL] for appointment scheduling and salesforce and HubSpot for CRM.
The key specs it must include are...
Multilingual chat widget
Use on multiple websites
Complete conversation history
E-mail chat transcripts
Agent names, titles and photos
Google Analytics integration
Windows & Mac desktop apps, iOS & Android mobile apps
Targeted chats (triggers) Auto Popups that the website owner creates depending on different factors
Real-time visitor list (whos on the website)
Detailed visitor info
Typing insights (see what the customer is typing before they submit the message)
Intelligent pre-chat form
Help Scout integration
Auto Replies (chatbot)
I would like it to look similar to [login to view URL] with the admin section on the right main section in the middle and then customer information/open chats on the right (but change depending on the screen size)
As this will be an on-going project we must request that you ensure this is clean code and include a manual for other developers to easily understand what you have done. We will be checking the code after each milestone and will also get a third party to inspect, if there are any bugs or issues you must resolve before moving to the next.
We also require this to be resource light and not be too server heavy, of course, by ensuring the code is clean and correct will help with this.
This will require a more in-depth chat and I am happy to answer any questions you may have, but if you haven't taken the time to read this your bid will be removed.
31 freelancers are bidding on average £1300 for this job
Hi I have few questions 1>Multilingual=bot will reply in other language too? 2>You looking to re-sell this plugin? 3>any framework Please get back to me I have some others questions aswel Thanks