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I’m rolling out the Sales module in Dynamics 365 CRM and need a specialist who can tailor it to fit our exact process. The core of the job is to configure and refine lead management, opportunity tracking, and sales forecasting so they flow naturally from one stage to the next. Beyond the out-of-the-box setup, I also require bespoke workflows that automate repetitive steps and enforce our internal approval logic. Here’s how I picture success: leads captured through the standard forms are automatically qualified, routed, and scored; opportunities inherit the right data and trigger alerts at key milestones; and the forecasting view gives management a live, reliable pipeline without manual spreadsheets. Your work should feel native to D365—clean, maintainable, and upgrade-proof. If you have a proven track record building custom workflows in Power Automate or classic workflows, know your way around security roles, fields, and business process flows, and can test each change thoroughly before go-live, I’d love to collaborate.
Project ID: 40600102
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9 freelancers are bidding on average ₹940 INR/hour for this job

Hello there, I can customize your Dynamics 365 Sales module to align with your sales process while keeping the solution scalable and upgrade-safe. Approach * Configure lead management, opportunity tracking, sales forecasting, and Business Process Flows. * Build Power Automate workflows for lead qualification, routing, approvals, notifications, and milestone alerts. * Configure security roles, forms, views, dashboards, and business rules. * Perform end-to-end testing, UAT support, deployment, and documentation. I have experience with Dynamics 365 CRM, Power Automate, Business Process Flows, Dataverse, and Microsoft Power Platform, delivering maintainable and production-ready CRM solutions. Best regards, Samira
₹1,200 INR in 40 days
5.7
5.7

Hi, I’ve reviewed your requirements and can help customize your Dynamics 365 CRM Sales module to align with your business processes. With 11+ years of experience in Microsoft Dynamics 365 CRM, Power Automate, and Power Platform, I specialize in configuring lead management, opportunity tracking, sales automation, and custom business workflows. For this project, I will: * Configure and customize Leads, Opportunities, and Sales Forecasting. * Build automated workflows using Power Automate and Dynamics 365. * Implement lead qualification, routing, scoring, and approval processes. * Configure Business Process Flows, security roles, forms, fields, and notifications. * Thoroughly test all customizations to ensure a smooth, upgrade-friendly deployment. A few quick questions: * Which version of Dynamics 365 Sales are you using? * Do you already have documented sales stages and approval workflows? * Are there any external integrations required (ERP, Outlook, SharePoint, etc.)? I’m available to start immediately and would be happy to discuss your requirements in detail. Looking forward to working with you. Best regards, Nidhi
₹1,000 INR in 40 days
3.6
3.6

Hi, when customizing Dynamics 365 for lead management, ensuring the integration with Power Automate is smooth can prevent workflow bottlenecks. I'd start by mapping your current lead process to identify any gaps or automation opportunities. Can you provide access to your current CRM setup so I can review the existing configurations?
₹1,000 INR in 40 days
0.0
0.0

Strengths: Quick learner and adaptable to new tools and technologies. Strong attention to detail and accuracy. Good communication and teamwork skills. Committed to meeting deadlines. Honest, responsible, and eager to learn. Basic knowledge of data management, documentation, and administrative support. Weaknesses: New to freelancing but highly motivated to gain experience. Still improving my expertise in advanced CRM and automation tools. Why hire me? Willing to learn your workflow quickly. Ready to work with dedication and a positive attitude. Comfortable receiving feedback and making improvements. Focused on delivering quality work on time. Looking for a long-term working relationship. Available to start immediately and committed to giving my best on every task.
₹760 INR in 41 days
0.0
0.0

Hello, I’m a Power Platform Solution Architect and Senior Microsoft Dynamics 365 Consultant with 14+ years of IT experience, including 8+ years specializing in Dynamics 365 CE (Sales, Customer Service, Marketing) and the Power Platform. Your project aligns well with my expertise in implementing and customizing Dynamics 365 Sales to streamline lead management, opportunity tracking, sales forecasting, and business process automation. Why I'm a Strong Fit Dynamics 365 Sales, Customer Service & Marketing Lead, Opportunity, Quote & Case Management Business Process Flows (BPF) Power Automate Workflows Business Rules & Security Roles Custom Dashboards & Power BI Microsoft 365 & Third-party Integrations For your project, I will: Configure Lead Management with qualification, routing, assignment, and automation. Design Opportunity Management with automated stage progression, approvals, and notifications. Build Business Process Flows to enforce your sales process and business rules. Develop Power Automate workflows for approvals, reminders, and repetitive tasks. Configure Sales Forecasting, dashboards, and pipeline reporting. Implement role-based security and perform end-to-end testing, UAT, and deployment. I can deliver a scalable, best-practice Dynamics 365 solution tailored to your sales process and internal approval requirements. I look forward to discussing your project. Thanks & Regards, Pradip Raj
₹999 INR in 40 days
0.0
0.0

Hello! I see you're looking to customize the Dynamics 365 Sales module to enhance your lead management, opportunity tracking, and sales forecasting processes. I HAVE RECENTLY COMPLETED A SIMILAR PROJECT that involved creating bespoke workflows tailored to specific business needs. Your goal of automating repetitive steps while ensuring a seamless flow of information is essential for efficiency. If handled poorly, a lack of customization could lead to mismanaged leads, inaccurate forecasts, and ultimately, missed opportunities. With extensive experience in configuring Dynamics 365, I specialize in building custom workflows using Power Automate and classic workflows. I prioritize clean, maintainable solutions that integrate seamlessly with your existing processes. My focus on thorough testing ensures that each change is stable before going live, giving you confidence in your new setup. Even if you choose someone else, I’m happy to offer insights to help you avoid common pitfalls. I’m available to start soon, and I’d love to discuss your vision in more detail. What specific features are you most eager to implement?
₹750 INR in 7 days
0.0
0.0

Hi, As a Dynamics 365 CRM Developer this project really caught my attention because it's the kind of Dynamics 365 CRM work I enjoy doing. I've worked extensively with Power Automate to build custom business processes and automate workflows in Dynamics 365. Whether it's lead routing, approval flows, notifications, or making sure data moves seamlessly from leads to opportunities or any other sort of work that needs automation. I like keeping customizations clean and easy to maintain, so they continue to work well as your CRM evolves. I'll also make sure everything is thoroughly tested before go-live, so there are no surprises. From what you've described, I believe I can help you create a sales process that feels natural to your team—automating the repetitive tasks, improving visibility into the pipeline, and giving management reliable forecasting without relying on spreadsheets. I'd be happy to jump on a call, learn more about your sales process, and discuss the best way to implement it in Dynamics 365. Looking forward to hearing from you. I'm excited about the opportunity to work together! Best, Hamza
₹750 INR in 30 days
0.0
0.0

Hi, I’m Muneeb — Expert Vetted on Upwork (Top 1%) with over 10 years of experience and a consistent track record of 100% client satisfaction. Credentials: Microsoft Certified: Power Platform Solution Architect Expert (PL-600); Microsoft Certified: Power Platform Functional Consultant Associate (PL-200); Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230); Microsoft Certified Trainer (MCT); TOGAF Level 1 & Level 2 (Enterprise Architecture); CompTIA Certified Technical Trainer (CTT+). The real delivery challenge is to make qualification, ownership, approval, and forecast-category changes one controlled Sales process—so the pipeline is trusted without representatives maintaining parallel spreadsheets. I would begin with a focused process and data-model workshop: map lead sources, scoring criteria, qualification rules, opportunity stages, approval matrix, and forecast definitions. I would then configure the model-driven experience around three priorities: • A lean lead-to-opportunity business process flow with required fields and native routing/security ownership. • Solution-aware Power Automate flows for scoring, milestone alerts, approvals, and exception handling, designed to prevent duplicate runs and expose failures clearly. • Forecast views, dashboards, and role-based access aligned to the agreed sales definitions. Each change would be built in a solution, tested against positive and exception scenarios in a non-production environment, and promoted with documented configuration so the result stays maintainable and upgrade-safe. Let’s start with the current lead-to-forecast workflow and turn it into a practical delivery backlog. Best regards, Muneeb
₹1,200 INR in 30 days
0.0
0.0

Bengaluru, India
Member since Nov 22, 2023
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₹12500-37500 INR
₹12500-37500 INR
$750-1500 AUD